Operations & Administration Manager
Toronto, ON (On-site)
Full-Time, Permanent
Salary Range: $68,000–$75,000 per year
About the Company
About the Company
The Energy Transition is driving new demand in the Mining and Metals Industry and is transforming it in exciting directions. Coupled with advancements in Artificial intelligence and machine learning, the industry is now positioned to serve society as it seeks to reduce carbon emissions and create more supply chain security, and to do so in a more environmentally and socially responsible way than ever before.
The Northern Miner Group’s (https://www.northernminer.com/group/) goal is to provide the tools necessary to meet these opportunities head-on. Through news, network, data solutions, education, and career planning, our products help real people in the mining and metals sector feel confident that they’re working towards shared success. Rebranded, revitalized, and relaunched in 2021, The Northern Miner Group is comprised of a core of respected brands from across the resource sector and in various parts of the world, all with a well-established global presence. The Northern Miner Group was acquired by EarthLabs Inc. in December 2023 (https://earthlabs.com/news/), a move that will enhance the influence of The Northern Miner Group’s brands: The Northern Miner, MINING.com, and Canadian Mining Journal, and broaden the audience reach across news sites, e-digests, and social media channels.
About the Role
The Operations & Administration Manager supports the efficient operation of The Northern Miner Group through sales administration, executive support, office administration, operational reporting, client support, accounting coordination, and event logistics. This role serves as a key cross-functional resource, working closely with leadership, sales, accounting, editorial, production, and external partners to support effective day-to-day operations.
The duties of an Operations & Administration Manager of The Northern Miner Group (TNMG) include but are not limited to:
We'll trust you to... (Responsibilities)
Sales Operations & Commercial Support
- Administer CRM activities, including creating and maintaining products, opportunities, and sales-related records, to support the sales team and revenue-generating initiatives.
- Coordinate insertion orders and package setup within the CRM platform for TNMG and other broader EarthLabs sales and advertising programs.
- Assist with the administration and delivery of advertising and sponsorship packages.
- Support key client relationships and provide administrative coordination for strategic accounts.
- Conduct monthly audits to ensure closed sales opportunities are supported by signed agreements and required documentation.
- Prepare and distribute weekly and monthly sales and advertising analytics performance reports.
- Support video interviews and sponsored content programs by coordinating schedules, client communications, production requirements, and performance reporting.
- Provide backup support for subscription services, customer support, CRM approvals, and other commercial processes.
Executive Administration
- Provide executive support to the President of The Northern Miner Group, including calendar management, travel arrangements, executive correspondence, and expense reporting.
- Assist with board presentations, executive reports, and business documentation.
- Coordinate document reviews, approvals, and signature processes.
- Support leadership with sales reporting and business performance reporting as required.
Office & Administrative Management
- Oversee daily office administration for TNMG and support EarthLabs operations, serving as a primary internal contact for administrative matters.
- Coordinate onboarding support for new employees and contractors.
- Manage distribution lists, group email accounts, courier services, and other administrative resources.
- Coordinate office supplies, mailroom operations, shipping and receiving, and publication distribution.
- Participate as an EarthLabs JHSC member, conduct workplace inspections and coordinate related administrative activities.
- Collaborate with cross-functional teams to improve processes, reporting, and operational effectiveness.
Accounting & Financial Administration Support
- Assist with expense allocations for EarthLabs Media / TNMG and provide supporting documentation.
- Update contract deliverable status to support Accounts Receivables with invoicing.
- Coordinate weekly cheque deposits and other administrative banking activities.
Events & Trade Show Coordination
- Coordinate logistics, exhibitor registrations, sponsorship administration, and communication for conferences, trade shows, and corporate events.
- Negotiate and renew contra and partnership agreements.
- Coordinate procurements, event materials and furnishings, shipments, and marketing materials.
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Ad Hoc Duties
- Support projects and operational initiatives assigned.
You'll need to be/have... (Qualifications)
- Post-secondary education or higher in business administration or a related field is an asset.
- 3+ years of experience in business administration, executive support, office management, sales operation, or a related role is preferred.
- Experience administering CRM systems such as Odoo or Salesforce, and maintaining accurate sales and client opportunity records is an asset.
- Tech-savvy and strong proficiency in Microsoft Office.
- Strong organizational and time-management skills, with the ability to manage multiple priorities and deadlines.
- Experience preparing reports, analyzing operational or sales data, and maintaining business documentation.
- Excellent communication (written, verbal, and active listening) and interpersonal skills with professionalism and discretion.
- Meticulous attention to details and accuracy when handling financial, contractual, sales and other confidential business information.
- Experience with events and travel planning and coordination is an asset.
- Experience participating in a Joint Health and Safety Committee (JHSC) or supporting workplace health and safety activities is an asset.
- Ability to work independently, exercise sound judgment, and take ownership of administrative and operational responsibilities.
Reasons to Work with Us
- Competitive compensation and benefits package.
- Employee and Family Assistance Program (EAP).
- Opportunity to lead a prestigious publication with a global audience.
- Collaborative and supportive work environment focused on innovation and continuous improvement.
If you are excited about this opportunity, we invite you to apply by emailing your resume and cover letter to [email protected], with the subject line "Operations & Administration Manager".
Don’t Meet Every Qualification?!
We take potential into consideration. If you don’t possess this exact experience but believe you have the necessary qualities, we encourage you to apply and provide additional insights into your experience and qualifications.
Please note, applicants must be eligible to work in Canada to be considered for this position.
We thank all applicants for their interest; however, only those selected for an interview will be contacted. We kindly request no phone calls. Thank you for your understanding.
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Our Commitment to Diversity and Inclusion.
The Northern Miner Group fosters a positive, equitable and progressive workforce. We are an equal opportunity employer, committed to an inclusive and diverse workplace. We welcome applications from individuals with diverse backgrounds, identities, and cultures. Accommodations for applicants with disabilities will be provided throughout the hiring process. We will work with applicants requesting accommodation at any stage of this process. If you require any accommodation during the application and hiring process, please contact [email protected].
