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The Project Coordinator will join our Radius Security Division, and will be responsible for ensuring an exceptional customer experience while keeping service operations running smoothly and efficiently. Acting as the central hub between customers, technicians, project teams, vendors, and internal departments, this role will coordinate installation & service activities, resolve issues, and ensure work is completed accurately and on time. Through proactive communication, strong organization, and attention to detail, the Project Coordinator helps drive operational excellence, ensures a smooth transition from sales to project installation, supports revenue-generating service work, and strengthens long-term customer relationships.
Compensation: Starting at $24.00/hour, dependent on experience.
- Stability & Growth: Join an industry that never stops. Fire and security services are essential to protecting people, property, and businesses, creating consistent demand and long-term career stability. With strong year-over-year growth and exciting expansion plans ahead, now is a great team to join us!
- Comprehensive Benefits Package: Enjoy extended health and dental coverage, RRSP matching, a monthly profit-sharing bonus, and access to our Employee & Family Assistance Program.
- Career Development: We’re passionate about your growth. Take advantage of paid internal and external training, plus continuous learning opportunities to grow your career within the organization.
- Vibrant Team Culture: We know how to have fun - It’s part of our DNA! From team outings and pub nights to virtual game sessions, spirit weeks, and community volunteer events. You’ll feel connected, supported, and celebrated.
- Make a Real Impact: Your voice matters here. We love seeing team members bring forward ideas and watch them come to life. You’ll be empowered to make meaningful contributions every day.
- Be Proud of Where You Work: We have a strong reputation and are proud to be a trusted name in the communities we serve. When you join our team, you’re part of something bigger.
Installation & Service Coordination
- Oversee the full life cycle of ULC inspections and Remote Guarding (Exterior Video Surveillance) service requests, including ticket creation, scheduling with customers, technician dispatch, addressing deficiencies, and ticket closure.
- Set up new customer accounts and create jobs for new installation projects.
- Coordinate and communicate effectively with Project Managers, Field Technicians, the Command Center, Supply Chain team, customers, subcontractors, and external vendors to ensure smooth execution of work.
- Maintain accurate and up-to-date records within internal systems, ensuring visibility into service activities, installations, inspections, and maintenance work.
- Order inventory as required to support service delivery and operational needs.
- Monitor service workflows and proactively identify opportunities to improve efficiency, communication, and customer outcomes.
Customer Experience
- Serve as a primary point of contact for customers, responding to inquiries via phone and email in a professional, timely, and customer-focused manner.
- Perform basic troubleshooting and coordinate the escalation of technical or service-related issues to the appropriate teams when required.
- Investigate service-related incidents, ensuring equipment is functioning properly and providing customers with guidance and recommendations to help prevent future issues.
- Deliver a positive customer experience by building trust, setting clear expectations, and ensuring prompt follow-up on service requests and concerns.
Other Responsibilities
- Champion our Company DNA by demonstrating our core values in daily interactions and contributing positively to the team culture.
- Build strong working relationships across departments to support collaboration and effective problem-solving.
- Support continuous improvement initiatives and take ownership of assigned projects and responsibilities.
- Develop, maintain, and continuously improve standard operating procedures (SOPs) and departmental documentation to support consistency and operational excellence.
- Please note: this is not an exhaustive list, and other responsibilities may be required.
- Minimum 2+ years of experience in a Service Coordination, Project Coordination, Account Management, Customer Service, Dispatch, or similar operational support role.
- Highly organized with exceptional attention to detail and the ability to effectively manage multiple priorities, deadlines, and competing demands in a fast-paced environment.
- Strong customer service mindset with a passion for delivering a positive customer experience and building lasting relationships with both internal and external stakeholders.
- Excellent written and verbal communication skills, you know when an email is sufficient and when it's more effective to pick up the phone to drive results and resolve issues quickly.
- Proficient with Microsoft Office Suite and comfortable learning new technologies and systems.
- Strong problem-solving skills with the ability to think critically, troubleshoot issues, and proactively identify solutions before they become larger challenges.
- Able to remain calm, professional, and adaptable when priorities shift or urgent customer requests arise.
- A natural relationship-builder who is resourceful, dependable, and enjoys bringing order to complexity while ensuring nothing falls through the cracks.
