Customer Service Representative

Mississauga, ON, Canada

Internship

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Job details

Job type: Internship
Apply by: Nov 12, 2026
Posting language: English
Posted: Oct 13, 2026

Original job description

Position Description

We are looking for a Customer Service Representative. In this role you will serve as the single point of ownership for dealership computer software issues, ensuring issues are resolved in a timely and accurate manner to assure customer satisfaction.

Primary Responsibilities

Handle incoming calls and emails from internal and external customers
Communicate with customers to gather information and learn about their needs and expectations
Resolve customer issues as received, or submit a ticket for additional research
Research and troubleshoot customer tickets
Monitor individual workload and prioritize responsibilities
Train/share knowledge with team members
Use of time for learning, growth, and development

Working Conditions

Repetitive office tasks (computer usage)
Sit/stand in an assigned office space for up to 2 hours at a time for an 8 hour shift
May be asked to pick up/push/pull/carry bag or device up to 20 lbs. to assist in setting up training and to work on hardware devices

Training

Classroom-style, on-the-job with a mentor, and online courses

Requirements

Ability to understand and work with all PC based products
Ability to problem solve and train customers on software products
Ability to travel to the United States for additional company-paid training, if offered
College diploma or University degree preferred
Excellent customer service skills, especially phone etiquette
Ability to think critically, analytically and problem solve
Excellent verbal and written skills
Effective team player

Benefits

Benefits

We strive to offer an environment that provides our associates with the right balance between work and family. We offer a comprehensive benefits package including:

Medical, dental, vision, and life insurance
Pension plan (100% company match up to 6%)
Professional development and training
Promotion from within
Reynolds offers a hybrid work schedule, based on position eligibility. Following completion of your training period, eligible associates may work-from-home up to two days per week.
Paid vacation and sick days
Referral bonuses

Reynolds and Reynolds promotes a healthy lifestyle by providing a non-smoking environment. Reynolds and Reynolds is an equal opportunity employer.

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More about this job

Responsibilities

Handle incoming calls and emails, understand customer needs, and resolve dealership software issues or submit tickets for further research. Troubleshoot and monitor customer tickets, prioritize individual workload, and share knowledge with team members.

Requirements

Candidates should be able to work with PC-based products, troubleshoot problems, and train customers on software. Strong customer service, phone etiquette, communication, critical thinking, analytical problem-solving, and teamwork skills are required; a college diploma or university degree is preferred.

Skills

Customer Service
Phone Etiquette
Verbal Communication
Written Communication
Problem Solving
Critical Thinking
Analytical Thinking
PC-Based Products
Software Troubleshooting
Customer Training
Ticket Research
Workload Prioritization
Teamwork
Email Communication

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
Pension Plan
Professional Development And Training
Promotion From Within
Hybrid Work Schedule
Paid Vacation
Paid Sick Days
Referral Bonuses

Visa sponsorship

Not detected in the job text

Keywords

Dealership Software
PC-Based Products
Customer Service
Customer Support
Incoming Calls
Email Support
Issue Resolution
Ticket Submission
Ticket Research
Software Troubleshooting
Customer Needs
Customer Training
Workload Prioritization
Team Collaboration
Professional Development
Hardware Devices
On-The-Job Training
Online Courses

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