Product & Sales Operations Coordinator
Threadcount Textile & Design | Toronto, Ontario
Full-Time | Onsite
About Threadcount
Threadcount Textile & Design is a luxury textile company specializing in thoughtfully curated fabrics for the interior design and architectural communities.
Working with leading international mills, we offer an extensive portfolio of natural, sustainable, and high-performance textiles for residential and hospitality interiors.
Our Toronto showroom serves a growing network of interior designers and architects across Canada and the United States.
We're seeking a highly organized, proactive, and systems-savvy individual to join our team in a dynamic role that brings together product coordination, sales support, and digital operations.
The Opportunity
As our Product & Sales Operations Coordinator, you'll play an important role in keeping our product launches, sales support, and digital operations running efficiently.
You'll work closely with our Creative Director and cross-functional teams, coordinating projects from planning through execution, ensuring information is accurate, deadlines are met, and communication flows seamlessly across departments.
This is a hands-on role for someone who enjoys taking ownership, solving problems, and improving the way things work.
We're looking for someone who can confidently manage multiple priorities, anticipate what needs attention, and keep projects moving forward without constant supervision.
An appreciation for design, textiles, and beautiful materials is a major asset.
Key Responsibilities
Product Development & Launch Coordination
- Coordinate new textile collection launches from planning through execution.
- Manage project timelines, deliverables, and deadlines using Asana.
- Coordinate product photography, image selection, and creative approval workflows.
- Ensure product information, photography, technical specifications, and launch materials are complete and accurate.
- Work closely with internal teams to ensure new collections are ready for sales and website launches.
- Prepare and organize product presentations, collection information, and sales launch materials.
- Proactively identify potential delays, communicate priorities, and keep projects moving forward.
Sales Support & Client Experience
- Provide responsive, organized support to our sales representatives and showroom team.
- Coordinate product information, client presentations, sampling requests, and related sales materials.
- Assist with client communications and follow-ups as needed.
- Support customer relationship initiatives and special client experiences.
- Assist visiting interior designers and clients in the showroom when required.
- Coordinate showroom events, including invitations, RSVPs, and event preparation.
- Ensure effective communication and follow-through between sales, product, and operations teams.
Shopify Merchandising & Digital Operations
- Manage day-to-day product merchandising and content updates in Shopify.
- Upload and maintain product information, images, descriptions, collections, and related content.
- Ensure accuracy, consistency, and quality across product listings.
- Coordinate with internal teams and external developers on website updates and troubleshooting.
- Maintain organized product databases, digital files, and operational documentation.
- Identify opportunities to improve processes, streamline workflows, and increase efficiency using technology and AI tools.
Qualifications & Experience
What You'll Bring
- 2-3 years of relevant experience in operations, project coordination, product merchandising, sales support, or a related role.
- Strong working knowledge of Shopify is required.
- Strong proficiency in Excel and Google Sheets, including formulas, data management, and working with large spreadsheets.
- Excellent organizational skills and the ability to confidently manage competing priorities.
- Strong written and verbal communication skills.
- High attention to detail and a commitment to accuracy.
- A proactive, solutions-oriented approach with the ability to work independently.
- Confidence using digital systems and AI tools such as ChatGPT to improve efficiency.
- Strong interpersonal skills and a professional, client-focused approach.
Considered a Strong Asset
- Experience in interior design, textiles, luxury furnishings, or a related design-driven industry.
- Experience working in a showroom or supporting interior designers.
- Familiarity with Asana, Salesforce, and other project-management or CRM systems.
- Experience with product launches, digital merchandising, or managing product databases.
- An understanding of fabric applications, product specifications, and the design industry.
Who You Are
You're naturally organized, resourceful, and take pride in getting things done well.
You know how to prioritize, communicate clearly, and keep multiple projects moving without losing sight of the details.
You're comfortable with technology, enjoy finding more efficient ways to work, and aren't afraid to take initiative or solve problems independently.
You're equally comfortable working behind the scenes on operational projects and engaging professionally with designers and clients.
Most importantly, you're someone who takes ownership and follows through.
Why Join Threadcount?
Join a growing luxury textile company where you'll have the opportunity to work closely with the founders, gain exposure to international textile collections, and contribute meaningfully to the company's continued growth.
You'll be part of a collaborative, design-focused environment where initiative, creativity, and operational excellence are valued.
