Archived listing. The details below describe a past opening.
<p>Thrive Group is looking for a <strong>IT Service Desk Supervisor </strong>to join our Head Office team!</p><div>Are you a customer-focused IT professional who enjoys leading a team, solving complex technical challenges, and delivering exceptional support experiences? Do you thrive in a fast-paced environment where you can coach others, improve processes, and balance competing priorities with confidence? This role combines hands-on technical leadership with team development, service delivery oversight, and collaboration across the organization to ensure employees receive timely and effective IT support. If you're a proactive problem-solver who enjoys driving continuous improvement, building strong relationships, and keeping technology services running smoothly, we'd love to hear from you!</div><div> </div><p><strong><a href="https://www.thrivegroup.ca/">Thrive Group</a></strong> provides a spectrum of integrated services to nurture and care for individuals to live their healthiest and most fulfilling lives. By bringing together like-minded organizations. Thrive Group is responsible for the operation of four member organizations:</p><ul><li>St. Peter’s Residence at Chedoke</li><li>AbleLiving Services</li><li>Capability Support Services</li><li>Idlewyld Manor</li></ul><p><em>Thrive Group is proud to be certified as one of <strong>Canada’s Great Places to Work®! </strong>In addition, we have been recognized and awarded as:</em></p><ul><li>2026 Best Workplaces with the Most Trusted Executive Team</li><li>2026 Top 50 Best Workplaces in Canada</li><li>2026 Best Workplaces for Women</li></ul><p><strong>Position Summary:</strong></p><p class="MsoNoSpacing">This position works with the Assistant Director to plan, implement, secure, maintain, and continuously improve Thrive Group’s information technology infrastructure, systems, and support services. The role ensures the reliable operation of network, server, communication, cybersecurity, software, and end-user computing environments while leading the IT Helpdesk team in delivering high-quality, customer-centred, solution-focused services that support organizational strategic objectives. This position may also support fee for service clients network environments as required..</p><p class="MsoNormal"><strong>Employment Guide: </strong></p><ul><li><!--[endif]-->Degree or diploma in Information Technology, Computer Science, Information Systems, or a related field.</li><li><!--[endif]-->Progressive experience in IT systems administration, network administration, cybersecurity, technical support, and infrastructure management.</li><li><!--[endif]-->Supervisory or leadership experience managing technical teams is beneficial.</li><li><!--[endif]-->Demonstrated knowledge of enterprise networks, servers, virtualization, cybersecurity, telecommunications, cloud services, and helpdesk operations.</li><li><!--[endif]-->Strong project management, communication, analytical, problem-solving, and customer service skills.</li></ul><p class="MsoNoSpacing"><span lang="EN-US" style="mso-ansi-language: EN-US;"> </span><strong>Why Join Our Team?: </strong></p><ul><li>Health benefits, including extended healthcare, dental, healthcare spending account, and wellness spending account</li><li>RRSP matching for your financial future</li><li>Paid time off, including vacation and personal days</li></ul><p><strong>Job Type</strong>: Full-Time, Permanent</p><p><strong>Pay Range:</strong> $62,681 - $65,854 annually. <em>Compensation set in accordance with experience and qualifications</em></p><p><strong>Schedule: </strong>Monday to Friday. However, weekend and after-business-hours availability could be required, depending on the needs of our programs.</p><p><strong>Application Closing Date:</strong> Monday, September 21, 2026 at 11:59 pm</p><p><em>We are currently hiring to fill an existing/new position on our team. While we thank all applicants for their applications, only those advancing to the interview stage will be contacted</em></p><p><em>At Thrive Group, we embrace equity, diversity, and inclusion. Our commitment to this is directly linked to our organizational values of Teamwork, Honesty, Respect, Innovation, Versatility, and Excellence. Thrive Group strives to attract, develop, and retain a workforce that is as diverse as the residents, clients, and customers we serve and are committed to providing an accessible candidate experience through the recruitment and selection process. Should you require accommodation through any stage of the recruitment process, please contact the Human Resources Department at 289-309-8477 or email
[email protected]</em></p>
