Our Restaurant Manager leads the team driving day-to-day operations, ensuring high level guest service, and fostering a high-performing, positive work environment. This position requires a forward thinking, hands-on leader who models operational excellence.
Key Responsibilities
Operational Excellence
- Assure “Guests Come First” attitude among the team, model outstanding service.
- Ensure compliance with all Tim Hortons operational standards, Health and Safety protocols and food safety expectations
- Develop team schedules, assign duties, and maintain proper shift coverage.
- Serve as Floor Leader to optimize service.
- Communicate daily and weekly focus areas and shift updates across leadership
- Support and execute company-wide incentive programs.
Financial Management
- Plan and manage budgets to achieve sales and transaction targets
- Control food, paper and labour costs
- Oversee cash handling, deposits, financial reporting, and timecard verification for payroll.
- Monitor supply ordering and inventory levels to ensure efficient restaurant operations.
Team Leadership & Development
- Recruit, train, and mentor a diverse and inclusive team.
- Foster a respectful, motivating workplace through daily huddles and open communication.
- Identify and develop high-potential team members for future leadership roles.
- Promote a culture of recognition using organizational tools and creative methods.
Health & Safety Compliance
- Enforce all health, safety, and employment standard policies.
- Conduct regular workplace inspections and ensure adherence to safety practices.
- Report incidents, injuries, or any non-compliance to the General Manager or Owner promptly.
In 1964, the first Tim Hortons® restaurant in Hamilton, Ontario opened its doors and Canadians have been ordering Tim Hortons iconic Original Blend coffee, Double-DoubleTM coffees, Donuts and Timbits® in the years since. Over the last 55 years, Tim Hortons has captured the hearts and taste buds of Canadians and has become synonymous with serving Canada’s favourite coffee. Tim Hortons is Canada’s largest restaurant chain operating in the quick service industry with nearly 4,000 restaurants across the country. More than a coffee and bake shop, Tim Hortons is part of the Canadian fabric and guests can enjoy hot and cold specialty beverages – including lattes, cappuccinos and espressos, teas and our famous Iced Capps® – alongside delicious breakfast, sandwiches, wraps, soups and more.
By submitting this application, I acknowledge that most Tim Hortons® restaurants are independently owned and operated by franchisees. In that regard, I understand that I may be applying to a Tim Hortons® restaurant owned by a franchisee and, if so, any hiring decisions will be made by the franchisee. Accommodations available upon request.