SHIFT SUPERVISOR’s primary purpose is to support management in monitoring the day-to-day activities of employees in aiding in monitoring productivity, responsibility for work and ensure that business runs smoothly, and we deliver exceptional customer service and create a positive and safe work environment for employees.
Essential Functions
- Monitor, Plan and observe the day-today activities of employees, co-ordinates breaks, and keeps management informed of area activities and significant issues
- Creates an provides a safe and positive work environment free of harassment and violence
- Models company brand standards and adheres to all policies and SOP’s in a professional manner
- Completes opening, daily and closing procedures/checklist in accordance with company policies
- Operate cash registers and voids transaction as needed
- Follows all company cash handling policies and maintains proper security of cash at all times
- Transfers supplies and equipment between storage and work areas
- Resolves customer complaints in a manner consistent with policy and with customer satisfaction in mind
- Practices excellent food safety and sanitation practices and complies with all H&S standards
- Prepares employee schedules, ensures coverage and delivers brand training for cross training
- Coaches, mentors and disciplines employees as required
- Implements product rotation based on product code dates, orders product and participates in inventory count on a monthly basis
- Places and receives product along with performing monthly inventory
- Deliver training for new employees
- Monitors compliance with safety guidelines, builds awareness about safety and reports injuries immediately
- Assists in Brand training
- Respond to guest injuries and property damage, complete reports when required
Opportunity, flexibility and new challenges every day are just a few of the reasons you’ll be happy you came on board. When you work at Tim Hortons, you’ll feel right at home. It’s a fun, flexible environment where guests are your neighbours, where co-workers are your friends and where simple acts make for a lasting impression. We’d love for you to join the team. Because it’s the people that make Tims, Tims. And we’re looking for people like you.
By submitting this application, I acknowledge that most Tim Hortons® restaurants are independently owned and operated by franchisees. In that regard, I understand that I may be applying to a Tim Hortons® restaurant owned by a franchisee and, if so, any hiring decisions will be made by the franchisee. Accommodations available upon request.