Company Description Tim Hortons is one of the largest restaurant chains in North America and the largest in Canada, known for its iconic brand and broad, customer‑focused menu. Operating in the highly competitive quick-service restaurant sector, Tim Hortons is part of the multi‑billion‑dollar food‑service industry. Its scale and reach in Canada create significant opportunities for growth, innovation, and leadership. Team members join not only a restaurant, but a company and culture that many people know and love, serving the neighborhoods Tim Hortons calls home.
Role Description The General Manager at Tim Hortons in Ottawa, ON is responsible for overseeing daily restaurant operations, ensuring an excellent guest experience and efficient service. This full-time, on-site role includes managing staff scheduling, training, performance, and engagement, while maintaining high standards for food quality, cleanliness, and safety. The General Manager monitors sales, controls costs, and manages inventory to achieve profitability targets and operational goals. This role also involves implementing company initiatives, handling customer concerns, and fostering a positive, inclusive workplace culture.
Qualifications
- Experience in restaurant or retail management, including leading teams, delegating tasks, and overseeing day-to-day operations.
- Skills in customer service and conflict resolution, with the ability to support a welcoming environment and handle guest feedback professionally.
- Operational and organizational skills, including scheduling, inventory management, cash handling, and adherence to policies and procedures.
- Knowledge of food safety, workplace health and safety standards, and quality control in a quick-service or hospitality setting.
- Strong communication and interpersonal skills, with the ability to coach team members and collaborate effectively with diverse groups.
- Basic financial acumen, such as understanding budgets, labor costs, and performance metrics to drive store profitability.
- Ability to work flexible hours, including early mornings, evenings, weekends, and holidays, as required in a quick-service environment.
- Previous experience in the food-service industry and familiarity with Tim Hortons brand standards is an asset.
- High school diploma or equivalent required; post-secondary education in business, hospitality, or a related field is considered an advantage.
