Original job description
Job Title: Data Centre Field Engineer
Job Type: 1-year contract
Location: Prince George, BC
Start Date: ASAP
Hours: 40 hours a week
Schedule: Monday to Friday, 9 AM to 6 PM (1-hour unpaid lunch)
Overview:
The Field Engineer will be responsible for fieldwork at customer sites to resolve and repair server systems. The Field Engineer is a critical part of post-sales support and needs to demonstrate exceptional technical aptitude in working with server products in addition to excellent interpersonal skills.
Essential Duties and Responsibilities:
• On-site and remote troubleshooting and resolving complex technical problems on equipment in an enterprise environment
• Drive customer satisfaction through service excellence by leading preventive maintenance actions, managing repair/parts cycle times
• Ensure escalation situations are managed and corrected quickly and professionally
• Provide 2nd line support to the reseller/distributors in all aspects of customer support
• Have a very high level of enterprise solution product knowledge
• Work with Technical Account Manager, Service Manager, and Product Manager to define service programs
• Provide and contribute information such as fault triage and training materials
• Run tests and simulations at our facility to assist with problem-solving
• Travel to the field to train and or resolve customer issues
• Train new service engineers
• Able to work under the Technical Account Manager's direction and take ownership of customer base
• Demonstrate the ability to be self-sufficient in the field
• Able to defuse challenging situations
• Manage time effectively; prioritize and make good business judgments and decisions in relationship to efficiency, and effectiveness while meeting daily service expectations
• Determines requirements and/or root cause of technical issues by working with customers
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
• Ability to produce meaningful reports and metrics is a plus
• Ability to lift 35-lbs.
• Ability to work flexible hours and/or flexible shifts including weekends and holidays if needed
• Travel is required (up to 10%)
Tools Required:
• Laptop with Windows 10
• KVM
• USB hub
• Basic tools – screwdriver, pliers, Allen and wrenches, inspection mirror, telescoping magnet, screwdriver torque
Qualifications:
• Degree or Diploma in Computer Science or related field
• 5 years of similar experience
• Experience with Supermicro, HP, Dell Enterprise servers
• In-depth knowledge of Data Center processes and protocols
• Experience with X86 Bus Architecture
• Experience Basic Linux commands
• Management interface understanding: must have at least four years of Data Center Experience working on enterprise-level servers and commit to 5 days per week, 8 hours a day.
Email contactme4it@gmail.com
More about this job
Responsibilities
Troubleshoot, repair, and maintain enterprise server systems at customer sites, providing on-site and remote technical support and managing escalations. Support resellers and distributors, train service engineers and customers, and work with internal teams to improve service programs and resolve technical issues.
Requirements
Requires a degree or diploma in Computer Science or a related field, five years of similar experience, and at least four years working with enterprise-level servers in data centres. Candidates should have experience with Supermicro, HP, or Dell servers, X86 bus architecture, basic Linux commands, and data centre processes; the role also requires travel and the ability to lift 35 pounds.
Skills
- Enterprise Server Troubleshooting
- Server Repair
- Data Centre Processes
- X86 Bus Architecture
- Basic Linux Commands
- Preventive Maintenance
- Root Cause Analysis
- Customer Support
- Fault Triage
- Technical Training
- Time Management
- Enterprise Server Product Knowledge
Visa sponsorship
Not detected in the job text
Hiring contact email
contactme4it@gmail.com
Categories
- Technology
- Customer Service & Support
- Engineering
Keywords
- Data Centre
- Enterprise Servers
- Supermicro
- HP
- Dell
- X86 Bus Architecture
- Linux
- Windows 10
- KVM
- USB Hub
- Server Troubleshooting
- Server Repair
- Preventive Maintenance
- Fault Triage
- Root Cause Analysis
- Remote Support
- On-Site Support
- Technical Escalation
- Customer Support
- Reseller Support
- Distributor Support
- Service Programs
- Technical Training
- Enterprise Solutions
- Data Centre Processes
- Repair and Parts Cycle
- Technical Account Management
- Service Management
- Customer Satisfaction
- Field Service
