Area Service Technician (AST)
Montreal, QC
COMPANY INTRODUCTION
TLD is the largest global manufacturer of Ground Support Equipment in the aviation and aerospace industries. We deliver technology-focused solutions with a broad range of products designed, engineered, and built at one of our nine worldwide facilities. TLD is an integral part of ALVEST, a global collection of businesses with strong leadership and product positioning in commercial aviation, general aviation, air cargo, and military aviation.
TLD has a proven track record of driving results through robust internal systems while leading with strong core values and ethics. Our technology-driven equipment is developed with a focus on safety, efficiency, and total cost of ownership for our customers.
A career at TLD is a unique opportunity for individual growth and achievement while working alongside a talented global team committed to excellence. We offer a stable, family-focused environment that supports both personal and professional success. Join the TLD team and be part of our continued leadership within the Ground Support Equipment industry.
JOB DESCRIPTION
TLD is seeking an experienced Area Service Technician (AST) to support our customers throughout the Montreal region and surrounding areas. The AST serves as the face of TLD, providing exceptional customer support through equipment diagnostics, maintenance, repairs, technical troubleshooting, service bulletins, and equipment training.
This position is ideal for an individual with a strong automotive mechanical background who enjoys working independently, solving complex technical issues, and building strong customer relationships. Candidates with experience as an Automotive Technician, Heavy Equipment Technician, Diesel Technician, Fleet Mechanic, or similar hands-on service roles are highly encouraged to apply.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Diagnose, troubleshoot, and repair mechanical, electrical, pneumatic, and hydraulic systems on Ground Support Equipment (GSE).
- Perform preventive maintenance inspections and identify potential equipment issues before they impact operations.
- Complete equipment repairs, adjustments, and component replacements as required.
- Read and interpret service manuals, schematics, wiring diagrams, and technical documentation.
- Prepare service reports and maintain accurate maintenance records.
- Respond to customer service requests in a professional and timely manner.
- Conduct operational inspections and equipment testing.
- Deliver technical support and product training to customers when needed.
- Maintain company tools, equipment, service vehicle, and work areas in a clean and professional manner.
- Work independently while prioritizing assignments to achieve customer satisfaction.
- Support additional service and operational needs as assigned.
QUALIFICATIONS AND EXPERIENCE
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Required Qualifications
- Minimum 2 years of experience performing maintenance and repairs on vehicles, equipment, or related systems.
- Strong automotive mechanical background with hands-on diagnostic and repair experience.
- Experience performing preventive maintenance and troubleshooting mechanical and electrical systems.
- Ability to read and interpret repair manuals, electrical schematics, and wiring diagrams.
- Strong customer service and communication skills.
- Ability to work independently with limited supervision.
- Valid driver's license with a satisfactory driving record.
- Ability to lift 50 pounds or more and perform the physical requirements of the job.
- Ability to work both indoors and outdoors in varying weather conditions.
Preferred Qualifications
- Automotive Technician certification or equivalent technical training.
- Experience with diesel-powered equipment, heavy equipment, industrial equipment, or fleet maintenance.
- Working knowledge of hydraulic, pneumatic, and electrical systems.
- Experience using diagnostic tools and troubleshooting equipment faults.
- PLC and HVAC experience is considered an asset.
- Previous experience supporting customers in a field service environment.
OTHER SKILLS AND ABILITIES
- Must be at least 18 years of age.
- Must be able to read, write, and speak English; bilingual French/English is strongly preferred.
- Strong problem-solving and analytical skills.
- Customer-focused mindset with a commitment to safety and quality.
- Ability to travel throughout the assigned territory as needed.
- Valid passport with no travel restrictions preferred.
WHY JOIN TLD?
- Competitive compensation
- Medical, Dental, and Vision Insurance
- Company-Paid Short-Term and Long-Term Disability Insurance
- Company-Paid Life Insurance
- Annual Profit-Sharing Bonus
- 401(k)/Retirement Savings Programs (where applicable)
- Employee Assistance Program
- Tuition Reimbursement
- Company-Wide Events and Recognition Programs
- Career Growth Opportunities within a Global Organization
The Company is committed to protecting the confidentiality, integrity, and availability of its information assets in alignment with ISO 27001. All employees are required to follow information security policies, safeguard company data and systems, and promptly report any suspected security incidents or violations.