When a food plant stops, every minute costs product, labor, and trust. You will lead the service team that gets processing and packaging lines back in production - and leave every customer relationship stronger than you found it. This is the role that turns technical skill into uptime, and uptime into loyalty.
Performance Objectives
- Lift first-time fix and on-time response so customers lose fewer production hours.
- Coach technicians to install, maintain, and repair equipment to one clear standard.
- Run dispatch, travel, and parts so crews arrive prepared and jobs close cleanly.
- Grow service-agreement and parts revenue without slowing response or quality.
- Convert repeat failures into documented fixes, training, and safer machine performance.
- Make every customer contact improve the relationship, measured by satisfaction and fewer escalations. .
- Keep warranty, safety, and compliance records accurate and ready for review.
Environment & Resources
You lead field technicians who travel to food plants, backed by parts, applications, and engineering partners. You will use service scheduling tools, technical documentation, product training, and a parts operation built for daily demand. You report to service leadership and set the priorities for a hands-on, customer-facing team. Site visits are part of the work.
Essential Qualifications
- Proven leadership of technicians who install and repair industrial equipment.
- Working knowledge of mechanical, electrical, hydraulic, pneumatic, and control systems, including schematics.
- A record of hitting response, uptime, or satisfaction targets in a travel-based service operation.
- Experience scheduling work, managing parts, and closing jobs in an ERP or service system.
- Clear communication with plant leaders and internal partners under production pressure. Must have Bilingual communication skills
- Food processing or packaging machinery experience is a strong advantage.
Why This Role
- World Leaders in this industry with over 50 years of hands-on know-how across meat, poultry, seafood, bakery, dairy, produce, prepared foods, alternative protein, and pet food.
- A culture that expects hard work, helps people reach their potential, and still enjoys the job.
- Structured product training so you and your team master flagship lines before you are left to improvise.
- Real influence: your team will provide a superior customer experience, with prompt & specialized service.
If you can lead a crew that shows up ready, fixes it right, and earns the next call, apply now.
