**Job title:** Retail & Operations Associate
**Location:** K'ómoks First Nation, Vancouver Island, BC (on-site)
**Employment type:** Part-time or full-time
**About us**
Totem Design House is an Indigenous-owned Gallery & Boutique based on K'ómoks First Nation, Vancouver Island. We carry Northwest Coast art, apparel, jewellery and wellness products, nearly all designed and made in-house.
**About the role**
We're a small team looking for someone who loves Northwest Coast art and would enjoy sharing it with our customers every day. This role covers the shop floor, online orders and the day-to-day running of the store. For the right person, there's an opportunity to move into management.
**What you'll do**
- Welcome customers and help them find the right piece, sharing the stories and artists behind our work
- Process sales, returns and discounts through our POS system
- Pick, pack and ship online orders
- Merchandise displays, tag and restock inventory, and keep the store looking its best
- Assist with receiving and counting stock
- Answer customer emails and inquiries
- Help with ideas and projects that grow the business
**What we're looking for**
- Retail or customer service experience
- Personable and outgoing, comfortable talking with customers
- An appreciation for Northwest Coast art. Knowledge of formline is a big plus!
- Detail-oriented, organized and eager to learn
- Reliable, with two work references
- Able to lift and carry boxes of inventory
**Pay and hours**
- Starting at $21 per hour, with more for more experience
- Part-time to full-time hours
**How to apply**
Send your resume and cover letter to erin@totemdesignhouse.com. We don't accept resumes without a cover letter. We'd like to know a bit about you and why you'd like to work with us.
Indigenous applicants are encouraged to apply. Pursuant to section 41 of the BC Human Rights Code, preference may be given to qualified applicants of Indigenous ancestry.
