Overview
Languages
English
Education
- No degree, certificate or diploma
Experience
7 months to less than 1 year
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
- Hospitality industry
- Willing to relocate
Responsibilities
Tasks
- Investigate complaints and claims
- Register arriving guests and assign rooms
- Resolve complaints and claims
- Process group arrivals and departures
- Take, cancel and change room reservations
- Provide information on hotel facilities and services
- Maintain an inventory of vacancies, reservations and room assignments
- Answer telephone and relay telephone calls and messages
- Provide customer service
- Perform front desk duties
- Maintain accurate records
Experience and specialization
Computer and technology knowledge
Additional information
Work conditions and physical capabilities
- Attention to detail
- Fast-paced environment
- Ability to work independently
Personal suitability
- Efficient interpersonal skills
- Excellent oral communication
- Team player
Benefits
Other benefits
