Service Advisor – Needed To Coordinate Excellence
The Service Advisor we need to join our team is an individual of the rarest kind. They’re as comfortable solving complicated technical challenges as socially navigating through a full spectrum of colorful personalities in an ever-changing environment. If you’re the type of understanding and organized diplomat who’s smart under pressure, communicates with confidence, and genuinely enjoys helping people fix their mechanical issues… we’re super excited to meet you!
Your coworkers have always recognized that you have a gift for juggling multiple priorities without ever dropping the ball, and you do it while keeping the right people informed each step of the way. A person like you believes that every interaction is an opportunity to earn trust with your customers. Because you don’t just mark it off the list - you build loyalty through knowledgeable service excellence.
At Township Auto Group, our Service Advisors are welcoming professionals focused on delivering an exceptional ownership experience long after a vehicle has been purchased. You’re the bridge between our clientele and our service technicians, translating technical information into clear, easy-to-understand recommendations while ensuring every guest feels informed, respected, and assured in the care of their vehicle. Whether you’re rolling out the red carpet in the service drive, answering questions over the phone, coordinating repairs, or following up after an appointment, your mission is simple: create raving fans.
- No Automotive Service Experience Necessary – Full Training Programs Available
- Work-Life Balance / Predictable Hours / Great Benefits
- Ongoing Manufacturer Training and Career Advancement Opportunities
- High-Performance, Low Drama Team And Work Environment
When you’re not interacting with customers or assembling repair orders, you’ll be communicating with technicians, providing maintenance recommendations, monitoring repair progress, updating vehicle owners throughout the day, coordinating vehicle deliveries, and ensuring every detail is completed with absolute precision. You take pride in keeping your schedule organized, interactions accurately documented, and making every service visit as smooth and stress-free as possible for those you serve. Every day presents a new challenge, but you’re that special individual who always enjoys finding solutions that exceed expectations.
If you’re willing to put in the work, we’ll provide the training, systems, and support you need to become an exceptional Service Advisor. You’ll have access to industry-leading technology, proven service processes, and a team that works together to deliver award-winning experiences. From appointment scheduling and digital inspections to maintenance reminders and follow-ups, we’ll equip you with everything you need to build lasting customer relationships and a rewarding career. Take a chance and apply today. It may be the best decision you’ve made in a long time. We’ll know if you’ve got the right stuff. Let’s roll.
QUALIFICATIONS
- Retail Sales, Customer Service, Restaurant, Hospitality, Insurance, or Healthcare Proven Experience.
- 2+ years Automotive Service Advisor Experience Preferre
- Strong Comfort Level With Robust Enterprise Software and Computer Systems for Business Use
- Professional verbal and written communication skills (both in person and over the phone)
- A Disciplined, Self-motivated Mindset With a Genuine Desire to Help People
- Valid Driver’s License With a Clean Driving Record
- High School Diploma or GED
RESPONSIBILITIES
Deliver an Exceptional Guest Experience: Welcome every customer professionally, document vehicle concerns accurately and consistently achieve high customer satisfaction.
Manage Repair Orders: Prepare accurate repair orders, obtain customer authorizations, and ensure all documentation is complete and error-free.
Communicate Clearly: Keep customers informed throughout the repair process with timely updates, clear explanations, and accurate estimates.
Present Service Recommendations: Explain maintenance and repair needs honestly, helping customers make informed decisions while meeting service sales goals.
Coordinate Repairs: Work closely with technicians and the parts department to ensure efficient workflow and on-time vehicle delivery.
Build Customer Relationships: Complete follow-up communication, schedule future maintenance, and create loyal, repeat customers.
Stay Organized & Improve: Manage multiple priorities efficiently while participating in ongoing dealership and manufacturer training.
BENEFITS
- Training and Daily Support Provided
- Fast-Paced, Process Oriented Work Environment
- Personal days and Sick Leave
- Vacation Per Provincial Guidelines
- Vision, Dental and Prescriptions Insurance
- Life & Disability Insurance
- Retirement Savings Plan
- Employee Discounts on Vehicles
- Employee Discounts on Parts and Service Labor
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