Advertised as : Sales Trainer
Location: Toronto Office (Eglinton East or The Well, DT Toronto)- 100% on site
Reports to: Training Team Leader
Contract: Regular, Full-time
Education: College Diploma / Degree
Travel Requirements: No
For existing vacancy: Yes
About Us
TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely. We also provide services in 300 languages and dialects.
Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.
Our Work Culture
At TP, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.
- Autonomous - We encourage and trust your decision-making skills.
- Progressive work environment- If you have skills to prove we have all ladders for you to grow
- Flexible - We believe in results
- Innovative - All ideas matter
- Inclusive - Everyone is Included and everyone wins
We are seeking a proactive Sales Trainer with a robust interest in AI-enabled advertising and a commitment to instructional excellence. The successful applicant will exhibit strong commercial acumen while managing intricate workflows in a fast-paced environment. This role involves leading the design and implementation of training for our AI platform, focusing on transforming technical expertise into persuasive sales storytelling for our B2B partners.
Key Responsibilities and Accountabilities (may perform other duties as requested not specifically addressed in this document)
- Collaborate with the Training Manager to design and execute curricula for various product offerings, ensuring alignment with specific needs and evolving feature releases.
- Define and document comprehensive educational paths for every role on a quarterly cycle. Integrate industry-leading techniques to boost overall commercial results and business yields.
- Serve as a technical authority for AI-powered marketing solutions, dedicating 80% of efforts to instruction and 20% to operational support, facilitating platform adoption that drives partner success.
- Partner with Sales Analysts to evaluate and report on educational impact, providing data-driven insights to leadership teams and external stakeholders.
- Engage in at least one weekly collaborative sales call to demonstrate real-world application.
- Facilitate two advanced development sessions along with a targeted microlearning module every week.
- Manage the comprehensive induction process for incoming talent cohorts.
- Communicate developmental progress and strategic observations during the weekly market business reviews.
- Conduct detailed evaluations of skills gaps and learning requirements on a quarterly basis.
Job Requirements:
- Minimum of one year experience in instructional delivery within a sales-centric organization, encompassing both inbound and outbound operations.
- Comprehensive understanding of advertising solutions and artificial intelligence product landscapes.
- Demonstrated passion for facilitating high-impact learning sessions in a live classroom environment.
- Superior command of English, with the ability to communicate fluently and idiomatically in both written and verbal forms.
- Advanced public speaking capabilities and presentation proficiency.
- Previous background operating within a highly structured commercial sales framework is preferred.
- Proven track record as an established educator or professional trainer is highly desirable.
- Aptitude for project management and organizational coordination is an asset.
What We Offer
- Full-time onsite in Downtown Toronto
- Base pay - $51,000 CAD per year
- On-Site Premium: This role includes an additional $5,000 annual premium
- Sales bonus accelerators (overachievement multipliers)
- Pay increase after milestone periods
- Referral Program Incentives
- Work from Office Premium
- Monthly/quarterly incentive contests
- Leaderboards and gamification (weekly rankings)
- Public recognition (Townhalls, Sales Days)
- Medical and Dental insurance benefits inclusive to the immediate family
- Employee Family Assistance Programs
- Tuition Reimbursement
- Rewards & Recognition programs
- Exposure to cutting-edge AI advertising solutions
- Continuous skill development and certifications. Specific sales training
- Clear career growth opportunities supported by coaches and a motivating team environment
- Gym membership discounts
- You’ll be based in Downtown Toronto, 5 mins from Union Station, a vibrant innovation hub where top global companies and international talent come together to create, grow, and lead
Schedule
- Fixed schedule Monday to Friday, 9 hrs shift from 9 AM to 6 PM.
- Full-time onsite presence required (5 days weekly).
Location
- Candidates are advised to be within travel distance from our primary locations: 250 University Avenue Toronto, or The Well, Downtown Toronto
Diversity, Equity & Inclusion
TP is home to a global family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differences.
Please note that we may use artificial intelligence (“AI”) tools to support certain aspects of the recruitment process, such as sourcing candidates, reviewing applications, analyzing resumes, and summarizing interviews. These tools are used to assist our recruitment team in evaluating job-related qualifications and do not replace human judgment or decision-making. Employment decisions are not made solely by automated systems. We take steps designed to help ensure that our use of AI tools is appropriate, fair, and consistent with applicable privacy, human rights, and employment laws.
Teleperformance welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Should you be invited to participate in the selection process we are committed to accommodating you to best meet your needs.
