IT support technician jobs in Dollard-Des Ormeaux, QC and nearby

Within 25 km

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Added 8 days ago
C
IT Support Analyst – Payroll and Human Resources
CGI
Montréal, QC
- Full-time
- Employee assistance program, health and wellness programs, comprehensive insurance coverage, and financial support for job‑related studies
Added 9 days ago
M
IT Support Technician II - South-Shore & Montreal (Road/Office)
MONTECHNICIEN
Montréal, QC
- Full-time
Handle Level 2 support tickets according to established processes.
Added 18 days ago
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Senior Application Support Analyst – Equities
CGI
Montréal, QC
- Full-time
The client is seeking a Senior Application Support Analyst to join its team in Montreal. This position is the primary point of contact for production support of the Equity platform in the…
Added 22 days ago
Senior Bilingual Deskside Support Technician
Coreio Inc
Montréal, QC
Seeking a skilled and proactive Bilingual Deskside Support Technician to provide both on-site and remote IT support for a 7 month contract based in Montreal. The ideal candidate will be…
Added 1 month ago
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Level 2 Help Desk Specialist
Altis
Montréal, QC
- $30 to $35 CAD / hour
- Contract
…Desk Specialist, youll provide responsive Tier 1 and Tier 2 support, troubleshoot technical issues, and help ensure users stay connected, productive, and…
Added 1 month ago
PC
Gestionnaire du soutien TI/ IT Support Manager
People Can Fly
Montréal, QC
- Full-time
- Hybrid
Nous recherchons un professionnel IT expérimenté pour diriger l'équipe de support informatique à travers le Canada. Ce poste pratique combine expertise technique et coordination d'équipe.
Added 20 hours ago
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Service Desk Analyst
Genpact
Montreal, QC
- Full-time
…you will play a critical role in ensuring seamless technology support for business users while maintaining the highest standards of professionalism, responsiveness, and customer…
Added 1 day ago
LV
IT SUPPORT TECHNICIAN, LEVEL 3-EN
La Vie En Rose
Montreal, QC
- Full-time
Under the supervision of the Technical Support Manager, the Level 3 IT Technician will be responsible for supporting colleagues on the Level 2 team and ensuring the technical link with…
Added 1 day ago
IT SUPPORT TECHNICIAN, LEVEL 3
Boutique La Vie En Rose
Montreal, QC
Under the supervision of the Technical Support Manager, the Level 3 IT Technician will be responsible for supporting colleagues on the Level 2 team and ensuring the technical link with…
Added 2 days ago
TG
IT Support Intern
TMX Group
Montreal, QC
- Full-time
Job Location: Fully on-site (5 days in office) - based in Montreal QC · Must Have(s)
Added 2 days ago
ER
Application Support Analyst, Procurement
ExperTech Recruiting
Montreal, QC
- Contract
A renowned international company is looking to hire an Application Support Analyst, Procurement to join their Procurement Excellence, Assurance and Transformation team in Montreal. This is…
Added 3 days ago
OI
Help Desk Technician
Orion Innovation
Montreal, QC
- Full-time
We are seeking a skilled and customer-focused End User Support Engineer to provide technical assistance to users across the organization. The ideal candidate will be responsible for…
Added 3 days ago
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Blue Yonder Developer / Application Support Analyst // Montreal, QC (Onsite) - FTE
AceStack
Montreal, QC
- Full-time
Role: Blue Yonder Developer / Application Support Analyst
Added 3 days ago
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IT SUPPORT SPECIALIST M/W/D
F/LIST
Laval, QC
- Full-time
Provide first- and second-level IT support for employees across our North American locations.
Added 4 days ago
F
IT SUPPORT SPECIALIST M/W/D
F/LIST
Laval, QC
- Full-time
Provide first- and second-level IT support for employees across our North American locations.
Added 4 days ago
SG
Application Support Analyst (AI-Enabled | BA & Development Hybrid)
Societe Generale
Montreal, QC
- Full-time
We are looking for an Application Support Analyst who brings a balanced mix of production support, business analysis, and technical development skills, enhanced by the use of AI tools and…
Added 7 days ago
RF
Help Desk IT Support L1/L2
Rustica Foods Inc.
Montreal, QC
- Part-time
You will provide IT support to employees across our offices and production facilities in a fast-paced manufacturing environment, working directly with the IT Manager on daily operations and…
Added 9 days ago
C
FX Front Office Application Support Analyst
CGI
Montreal, QC
- Full-time
We are looking for an analyst to join the Level 1 application support team for foreign exchange (FX) trading and risk management systems. The successful candidate will support FX trading…
Added 9 days ago
AT
Desktop support Analyst
Air Transat
Montreal, QC
- Full-time
…analysis, mobility management, service optimization, and technical support expertise to enhance the employee experience and improve IT service delivery. The incumbent works closely with…
Added 9 days ago
TA
Desktop support Analyst
Transat AT
Montreal, QC
- Full-time
…analysis, mobility management, service optimization, and technical support expertise to enhance the employee experience and improve IT service delivery. The incumbent works closely with…
Added 9 days ago
CA
FX Application Support Analyst / Analyste en support applicatif FX
Crédit Agricole CIB
Montreal, QC
- Full-time
As part of an international corporate and investment banking IT division, you will join a frontline application support team dedicated to foreign exchange (FX) trade booking, order…
Added 10 days ago
NT
FX Application Support Analyst / Analyste en support applicatif FX
Nöord Technologies
Montreal, QC
- Contract
…experiencing strong growth, we are actively seeking a FX Application Support…
Added 10 days ago
MS
IT Support & Facilities Coordinator
McGill St Laurent
Montreal, QC
- Contract
You will be part of our in-house IT team, working alongside our Senior IT Lead on day-to-day support requests and employee onboarding. You will also own facilities, from repairs and…
Added 10 days ago
MS
IT Support & Facilities Coordinator
McGill St Laurent
Montreal, QC
- Full-time
You will be part of our in-house IT team, working alongside our Senior IT Lead on day-to-day support requests and employee onboarding. You will also own facilities, from repairs and…
Added 15 days ago
Level 2 IT Support Technician
Quadbridge
Montreal, QC
Technical Customer Support Specialist – Level 2

Transat AT

Desktop support Analyst

300 rue Léo-Pariseau, Montreal, QC, H2X 4C2, Canada

Full-time

Apply on jobs.smartrecruiters.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 21, 2026
Posting language: English
Posted: Nov 4, 2026

Original job description

Company Description

Be part of the journey!

Our mission is to be the preferred airline of our customers and our team.

Open-mindedness, concern for others, intelligence at work and, above all, a healthy dose of fun enable us to achieve great things every day. Our dedication has earned us the title of the world's best leisure airline multiple times, and we're just getting started.

Want to join us? You will have the chance to enjoy exclusive travel privileges to explore the world and create unforgettable memories. You will also have the opportunity to work in a modern, inspiring environment.

Job Description

In collaboration with the Manager, End User Services, the incumbent supports the performance and continuous improvement of the IT Service Centre (ITSC). The role combines operational analysis, mobility management, service optimization, and technical support expertise to enhance the employee experience and improve IT service delivery. The incumbent works closely with multiple IT teams to identify improvement opportunities, support operational initiatives, and contribute to the evolution of workplace technology services.

What You’ll Accomplish

Analyze ITSC priorities, workload, performance, trends, and key metrics (SLAs, ticket volumes, resolution times, and service requests) to identify opportunities for improvement;
Develop dashboards, reports, and recommendations to support decision-making and operational performance;
Support teams in the adoption and use of artificial intelligence tools and act as a subject matter resource for operational and analytical initiatives;
Maintain and continuously improve ITSC procedures, documentation, and knowledge base content;
Co-administer the organization’s mobile device fleet and oversee the complete lifecycle management of iPads;
Administer mobility solutions, including Microsoft Intune and Apple Business Manager, and provide Level 2 technical support when required;
Analyze vulnerabilities, coordinate security patching activities, facilitate escalations, and collaborate with cybersecurity, infrastructure, and systems administration teams;
Participate in the optimization, automation, and continuous improvement of IT services, including reducing operational pain points and improving service delivery.

Qualifications

What You Bring

College diploma or university degree in Computer Science, Information Technology, or a related field;
Minimum of 5 years of experience in IT support, end-user support, IT service delivery, or mobile device fleet management;
Minimum of 3 years of experience in an analytical role involving process improvement, operational optimization, or IT service analysis;
Experience managing mobile devices, ideally within an iOS environment, and providing Level 2 technical support;
Strong analytical, problem-solving, organizational, prioritization, customer service, and self-management skills;
Excellent knowledge of Microsoft technologies and environments, including Windows 11, Windows 365, Citrix, Azure, Microsoft 365, Mobile Device Management (Intune), Apple Business Manager (DEP, VPP), and demonstrated comfort with AI tools such as Microsoft Copilot;
Strong communication, collaboration, technical translation, customer service, and influence leadership skills;
Knowledge of vulnerability management processes; experience within an IT service center environment or the airline industry, as well as familiarity with information security standards such as ISO 27001 and GDPR, are considered assets;
Oral and written fluency in French and English*.

Additional Information

*A good knowledge of French is required for positions in Quebec. The incumbent will be required to communicate and collaborate frequently in English, both orally and in writing, with colleagues, customers, and other stakeholders in Quebec, the rest of Canada, and internationally.

**Artificial intelligence tools are used to analyze applications, whether to sort or preselect profiles based on criteria related to job requirements. All applications are then reviewed by our recruitment team to ensure a fair and inclusive process.

Employment Equity

At Transat, we foster an environment where inclusiveness, respect and equity reign. We endeavour to build a workforce that reflects the diversity of our customers as well as the communities to which we travel. We encourage women, members of visible minorities, ethnic minorities, aboriginal peoples as well as people with disabilities to submit their candidacy. Transat will accommodate people with disabilities throughout the recruitment and selection process. If you require an accommodation, please contact us in order to work together in meeting adequately your needs.

Lieu de travail: Poste en présentiel / On-site position

Type d'horaire: Horaire variable, voir infos ci-dessous - Variable schedule, see details below.

Contract Type: Permanent - Full Time

Job Category: Non-Unionized

Apply on jobs.smartrecruiters.com About employer

More about this job

Responsibilities

Analyze IT service center performance, workload, trends, and metrics, and develop reports and recommendations to improve service delivery. Manage the mobile device lifecycle and mobility platforms, provide Level 2 support, coordinate vulnerability remediation, and contribute to service optimization and automation.

Requirements

Requires a college diploma or university degree in computer science, information technology, or a related field, at least five years of relevant IT support or service delivery experience, and at least three years in an analytical or process-improvement role. Candidates should have mobile device management and Level 2 support experience, strong Microsoft and Apple platform knowledge, familiarity with vulnerability management, and fluency in French and English.

Skills

IT Service Analysis
Process Improvement
Operational Optimization
Dashboard and Report Development
Mobile Device Management
Microsoft Intune
Apple Business Manager
Level 2 Technical Support
Vulnerability Management
Security Patching
Microsoft Technologies
Artificial Intelligence Tools
Customer Service
Problem-Solving
Communication and Collaboration

Benefits

Exclusive Travel Privileges

Visa sponsorship

Not detected in the job text

Keywords

IT Service Centre
IT Service Delivery
Service-Level Agreements
Ticket Volumes
Resolution Times
Operational Analysis
Process Improvement
Dashboards
Reporting
Artificial Intelligence
Microsoft Copilot
Mobile Device Management
Microsoft Intune
Apple Business Manager
iOS
iPads
Windows 11
Windows 365
Citrix
Azure
Microsoft 365
Vulnerability Management
Security Patching
Cybersecurity
ISO 27001
GDPR
Knowledge Base
Automation

Seniority

Senior

Tools

Microsoft Intune
Apple Business Manager
Windows 365
Citrix
Azure
Microsoft Copilot
iPad

Languages

English
French

Fields of study

Computer Science
Information Technology

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IT support technician jobs in Dollard-Des Ormeaux, QC and nearby

IT Support Analyst – Payroll and Human Resources

IT Support Technician II - South-Shore & Montreal (Road/Office)

Senior Application Support Analyst – Equities

Senior Bilingual Deskside Support Technician

Level 2 Help Desk Specialist

Gestionnaire du soutien TI/ IT Support Manager

Service Desk Analyst

IT SUPPORT TECHNICIAN, LEVEL 3-EN

IT SUPPORT TECHNICIAN, LEVEL 3

IT Support Intern

Application Support Analyst, Procurement

Help Desk Technician

Blue Yonder Developer / Application Support Analyst // Montreal, QC (Onsite) - FTE

IT SUPPORT SPECIALIST M/W/D

IT SUPPORT SPECIALIST M/W/D

Application Support Analyst (AI-Enabled | BA & Development Hybrid)

Help Desk IT Support L1/L2

FX Front Office Application Support Analyst