Description
The Housekeeper will be responsible for providing for the comfort of guests of the hotel by ensuring that guest rooms and public areas are clean and properly presented. The Room Attendant promotes a positive image of the property to guests, and must be pleasant, friendly and able to address problems or special requests. Core Competencies Customer Focus Communication Energy & Stress Team Work Quality Orientation Problem Solving Accountability and Dependability Operating Equipment Ethics and Integrity Job Duties Efficiently cleans assigned number of rooms per day keeping within departmental standards. Ensures all assigned service areas are clean and tidy at all times including disposing of all rubbish appropriately. Ensures all assigned areas are kept clean, safe and hygienic. Ensures additional cleaning programs are undertaken as directed and to the performance standards required. Packs and replenishes trolleys to the required standard at the end of each shift, therefore minimizing lost time at the start of each shift. Ensures housekeeping trolleys are neat and tidy at all times. Advises Supervisor/Manager of any stock shortages, therefore minimizing delays in servicing rooms. Responds to guests and staff inquiries, requests and complaints in a prompt and courteous manner. Takes personal responsibility to ensure maximum guest satisfaction at all times. Places all soiled linen in appropriate storeroom as soon as removed from guest room. Ensures all lost property items left in guest rooms are recorded on the worksheet and handed in to the Supervisor/Manager at the end of the shift. Secures guest rooms, ensuring all doors and windows are closed when room clean is complete.