Be Part of Our Mission
Tribe is looking for a detail-oriented, dependable, and highly organized Medical Kit Technician who takes pride in getting the details right and understands the importance of reliable operational support. As an exclusive distributor for Arthrex in Canada, we are dedicated to delivering world-class surgical medical devices that empower healthcare professionals to provide exceptional care. Our mission is clear: Putting Patient Outcomes First… In Everything We Do™.
We believe in a shared purpose: helping people in Canada return to their everyday lives and the activities they love. Behind every successful procedure is a team ensuring the right equipment is where it needs to be, when it needs to be there. At Tribe Medical, we pride ourselves on finding harmony in intention and high performance, and our Medical Kit Technicians play an important role in supporting that commitment.
As a Medical Kit Technician, you will provide operational and head office support to Tribe’s sales team across Canada, with a particular focus on the coordination and management of our loaner equipment. You will help ensure kits and instrumentation are accurately inventoried, inspected, packaged, tracked, shipped and received so our field teams have the equipment they need to support customers.
This is a hands-on role for someone who enjoys organization, accuracy and working as part of a team. You’ll manage the movement of loaner kits and instrumentation, identify and replace missing inventory as required, coordinate shipments, maintain accurate records within our inventory management system and help keep our loaner warehouse organized and running efficiently.
If you take pride in your work, have a strong eye for detail and enjoy knowing that what you do behind the scenes contributes to something much bigger, we’d love to hear from you.
Key Responsibilities
- Coordinate activities associated with loaner kits, including shipping, checking, receiving and inventory management.
- Inspect loaner kits for missing parts and ensure components are in good condition based on industry standards.
- Report missing or damaged equipment to the appropriate team members and replace parts and inventory as required.
- Maintain accurate inventory records for loaner kits, instrumentation and other equipment, ensuring all movement is tracked within the inventory management system.
- Repackage equipment and instrumentation returned from the field and inspect components for condition and completeness.
- Assist with shipping logistics, including LTL, same-day and other shipments as required.
- Track shipments and assist with resolving shipping-related requirements as needed.
- Distribute weekly reports to the sales team regarding outstanding loaner kits.
- Maintain a clean, organized and safe loaner warehouse environment.
- Support department team members as needed.
- Follow all company policies, procedures and established safety practices.
- Promote a positive company image through professional and reliable support.
- Perform other related duties as assigned.
Important Facts
- Role is based out of our head office in London, ON. Preference will be provided to those local to the area.
- Working hours are Monday to Friday, 8:30am to 5:00pm, on-site
- Estimated start date: November 2026 or when successful candidate is found.
- This is full–time, permanent position; backfilling an open role
- The salary for this role is: $50,000 CAD annually
- This role will be overseen by the Director of Operations and work day-to-day with the Manager, MDS.
Under the supervision of the Manager, the incumbent performs a variety of advanced tasks associated with the Medical Device Services Team.
Job Requirements
Working Conditions
This position works in an operational and warehouse environment and requires regular handling, inspection, organization and movement of medical equipment, instrumentation and loaner kits. The Medical Kit Technician will work closely with internal teams to ensure equipment is appropriately prepared, tracked and shipped to required locations.
Physical Requirements
Strength Guidelines
This role requires the physical ability to lift up to 80 lbs. Candidates must be comfortable handling and moving loaner kits, equipment and instrumentation as required throughout the workday.
Mobility
The role requires the ability to sit and stand for extended periods throughout the day and move throughout the workspace while completing inventory, kit preparation, receiving, shipping and organizational activities.
Attention and Accuracy
This position requires a high level of attention to detail when inspecting equipment, identifying missing inventory, maintaining accurate inventory records and preparing kits for shipment. The ability to stay organized while managing multiple operational priorities is important to success in the role.
Candidate Profile:
- Post-secondary education or an equivalent combination of relevant experience.
- Strong attention to detail and commitment to accuracy.
- Excellent communication and interpersonal skills, with the ability to interact effectively with internal and external teams, clients and stakeholders.
- Advanced demonstrated computer skills.
- Experience working with an inventory management system.
- Strong proficiency with Microsoft Excel.
- Physically capable of lifting up to 80 lbs.
- Ability to sit and stand for extended periods throughout the day.
- Organized and dependable, with the ability to manage equipment and inventory accurately.
- Ability to work collaboratively and provide support to other department team members as required.
- Commitment to following company policies, procedures and workplace safety practices..
Benefits:
- Paid vacation
- Extended healthcare benefits
Company Overview
Tribe Medical Group Inc. is a national medical device sales & distribution company with over 100 employees across Canada, and the exclusive Canadian distributor for Arthrex, Inc. Our mission “Putting Patient Outcomes First… In Everything We Do” drives us to provide orthopaedic surgeons with unparalleled quality in product, service, and medical education as a partner in the pursuit of less invasive healing for the patient. Our work is guided by intention, integrity, and a deep commitment to improving lives.
Tribe Medical is a proud and affirmative equal opportunity employer that is dedicated to diversity and inclusion in the workplace and does not discriminate based on race, colour, religion, gender, identity, age, martial status, disability or any other legally protected status. Tribe makes hiring decisions based solely on qualifications, merit and the current business needed. We encourage everyone to apply.
We thank you for finding our posting and sending in your application - We can’t wait to receive it!
Please note that every application we receive is screened by a human and there is no use of AI to support with the screening process.
We’re committed to creating an inclusive and accessible experience for all candidates. If you require an accommodation during the recruitment process, we’ll work with you to meet your needs. Please contact us at accessibility@tribemedical.com.
