Overview
Trimac isn't just a transportation company; it's an industry disruptor with a remarkable 80-year legacy of safely delivering products that improve peopleās lives across North America.
Our workplace culture is centered on being safe, respectful, innovative and inclusive. We are committed to maintaining a rewarding work environment that allows employees to experience new opportunities and build their chosen careers. Across the company, we encourage open communication, champion integrity, celebrate individuality and cultivate diverse talents and perspectives. If youāre ready for a challenge that will help drive forward an industry leading team, we invite you to begin your journey with us.
Pay Details
The base salary for this position will be commensurate with experience. The salary range for this role is $70,000 to $90,000 annually.
Job Details
Trimac Transportation is a North American company with 80 years of history with an ambition to embrace a changing and data-driven future. We are looking for candidates who want to join us on our journey!
The Specialist, Field Representative is responsible for supporting the Terminal Manager in the efficient, safe, and profitable delivery of service to our customers in an assigned designated region. The Specialist, Field Representative is accountable for overseeing the integration of new and supervision of existing drivers to ensure work performance aligns with Trimac safety and operational excellence and standards.
This role reports to the Terminal Manager and interacts with Drivers, Dispatchers, Service Centers, and internal departments including Management, Safety, People & Culture, and key contacts with local customers
Who You Are
- Able to build relationships with Customers and Driversā¢ Able to deal with problems and manage conflictā¢ Deal with difficult situations and conversationsā¢ Excellent interpersonal and strong communication skillsā¢ Able to lead and manage people including coaching and teachingā¢ Exceptional customer service skillsā¢ Ability to champion changeā¢ Technologically competentā¢ Knowledgeable of HSSE policies and Government regulations (NSC, TDG, Dangerous Goods, etc.) are followed by Drivers
Responsibilities
This position is responsible for:
- Building and maintaining relationships with Customers and Driversā¢ Conducting regular site visits with Customers and Driversā¢ Identifying new business opportunities with existing Customersā¢ Ensuring site-specific orientation, Safe Work Permits are current and compliant for existing Customers and communicated to Driversā¢ Setting up site-specific orientation with new Customers and Driversā¢ Creating and maintaining location maps and journey management packagesā¢ Attending ongoing Customer and operations meetings including safetyā¢ Conducting Field Level Risk Assessments and communicating resultsā¢ Troubleshooting issues regarding service deviations and direct Customer concerns as they arise with both Drivers and Operationsā¢ As required, gather completed signed tickets (Bill of Ladings BOL) from customer sitesā¢ Reviewing, assessing, and approving performance, and requirements of new Drivers post orientationā¢ Liaise with Area Manager in the hiring, performance, and termination process for Driversā¢ Managing general day-to-day office operationsā¢ Providing accurate information on resource and equipment needsā¢ Assisting and supporting Company Dispatchā¢ Ensuring all safe work practices are being monitored and implementedā¢ Coordinating Drug & Alcohol processes including pre-hire and post-incidentā¢ Responding, conducting, and investigating incidents in collaboration with Area Manager and HSSEā¢ Communicating mandatory attendance at Quarterly Safety meetingsā¢ Being accountable for the supply and distribution of appropriate PPEā¢ Participating in safety lanes in coordination with HSSEā¢ Following up with Drivers on all required and ongoing compliance documentationā¢ Champion, train, assist and troubleshoot the utilization of Company-specific technologyā¢ On-Call per scheduleā¢ Being flexible and adaptable to complete site-specific duties and tasks as required
Qualifications
- Must have a Class 1 license / Class A Commercial Licenseā¢ High School Diploma or equivalent is requiredā¢ Approximately 3 years of relevant experience either in a similar role or gained through formal apprenticeships
Benefits
We invest in our employeeās growth through training and development programs. We offer a comprehensive benefits package such as:
- Medical, Dental, Vision, Life Insurance, and many more health and wellness benefits
- Paid vacation, sick time, and company holidays
- Paid time off for volunteer activities to help give back to our communities
- Pension Plan
- Tuition Reimbursement Program to achieve your educational goals
- Continuous learning and career development
Safety Commitments
- We make safety a part of every decision
- We make safety personal
- We have the courage to intervene
