Responsibilities
Manage a portfolio of high-value enterprise clients, build trusted strategic relationships, and guide customers through implementation, adoption, training, and ongoing business reviews. Analyze customer data and needs to improve outcomes and retention, resolve issues with internal teams, represent customer feedback, and identify opportunities for account growth.
Requirements
Requires at least 10 years of progressive, consultative client-facing account management experience, including at least five years in customer success within B2B SaaS or software, managing mid-market and enterprise accounts. Candidates should bring strong communication, analytical, organizational, problem-solving, and commercial skills, experience with complex implementations and multiple stakeholders, excellent spoken and written English, and familiarity with CRM tools; Salesforce is an asset.
