Join the True North Cannabis Team!
This dynamic role supports both Nicotine vape and cannabis retail operations, while also fulfilling responsibilities during keyholder shifts. The ideal candidate brings energy, integrity, and a passion for delivering exceptional customer experiences while adhering to provincial regulations and store policies.
Key Responsibilities:
Customer Service & Sales
- Welcome and assist all customers with professionalism and warmth
- Provide accurate, helpful product knowledge for both vape/tobacco and cannabis offerings
- Ensure a high level of customer engagement, suggestive selling, and product education
- Demonstrate that guest service is the top priority by responding with urgency and courtesy
- Confidently upsell and cross-sell products to achieve personal and store sales goals
- Work collaboratively with the management and sales team to maximize revenue
- Handle customer feedback or concerns in a professional, service-oriented manner
Store Operations & Compliance
- Ensure proper age verification (19+) for all customers in accordance with AGCO and Smoke-Free Ontario Act regulations
- Follow all compliance procedures for cannabis and tobacco product handling, display, and sales
- Maintain store cleanliness and participate in daily cleaning, restocking, and general upkeep
- Support with inventory control, including receiving shipments, organizing stock, and rotating product
- Participate in store events, safety inspections, and internal audits
Keyholder Duties (as assigned)
- Open and close the store in accordance with security and operational procedures
- Perform end-of-day cash reconciliation and reporting
- Lead the sales floor in the absence of a manager and delegate tasks appropriately
- Ensure adherence to all store policies and safety protocols during your shift
- Act as a point of contact for staff and customers during keyholder shift
Qualifications:
- Must be 19 years of age or older
- Valid CannSell Certification required (must be provided prior to start date)
- 1+ years of retail or customer service experience, preferably in a regulated industry
- Experience handling cash and operating a POS system
- Previous keyholder or leadership experience is an asset
- Strong communication, organization, and problem-solving skills
- Reliable, responsible, and able to work independently or as part of a team
- Open to feedback and committed to continuous improvement
What you bring to the table:
✅ A passion for cannabis and a genuine desire to help people discover and enjoy it.
✅ Excellent customer service skills with a friendly, approachable attitude.
✅ Strong communication skills - you can explain things clearly, whether it's about a product or a new process.
✅ A can-do attitude and the ability to thrive in a fast-paced environment.
✅ A team-oriented spirit, because we rise together!
✅ Ability to work flexible shifts, including weekends, between 8:00am to 11:30pm.
✅ Basic math skills for cash handling and processing transactions.
✅ A valid Cannabis Certification - CannSell or Cannabis Retail Certification Program
✅ A clean criminal background check (transparency is key).
✅ A personal connection to the community? Even better!
Not a Must, But Definitely a Plus:
✨ A solid knowledge of cannabis products and accessories - if you’re already a cannabis enthusiast, even better! ✨ First Aid Certification - because being prepared is always a good idea! ✨ Previous experience in sales or retail - if you’ve got it, we’re all ears!
Physical Demands:
- Frequent standing, reaching, and occasional lifting (up to 40 lbs).
- Able to work shifts lasting between 8-12 hours on tiled surfaces.
- Must Be able to work alone or as part of a team for whole or part of a shift
Perks:
💵 Competitive hourly wage ($17.70 - $18.50 per hour).
🛍️ Store discounts to stock up on your favorite products.
💸 Profit-sharing to reward your hard work!
🌿 Get paid to learn about cannabis and share that knowledge with others.
👯 Work with a team of like-minded, passionate cannabis lovers.
Ready to take the next step in your cannabis career? Apply today and help us Light the way forward!
Our operating hours are 7 days a week and may range from 8am to 11:30pm
Part-time hours range : 00- 30 hours per week
Full- time hours range : 30 – 44 hours per week
Job Types: Full-time, Part-time, Permanent
True North Cannabis is an Equal Opportunity Employer, committed to employment equity. We encourage qualified individuals, including women, persons with disabilities, visible minorities, and Aboriginal Peoples, to apply. Please let us know if you need assistance during the recruitment process. Please note that our hiring process does not involve the use of artificial intelligence (AI) or automated systems to screen, assess, or select applicants. All applications are reviewed by our hiring team.
We thank all applicants for their interest in working for True North Cannabis. Only those who are selected for an interview will be contacted.
