True North Sports + Entertainment is looking for an individual with a customer-first mindset and a genuine passion for helping people to join our team as a Membership Services Coordinator.
The Membership Services Coordinator is responsible for providing administrative support with Winnipeg Jets and/or Manitoba Moose stakeholders to ensure the retention and growth of revenue.
What to be excited for in this role:
- Primary responsibility is to provide exceptional customer service and support to Winnipeg Jets and/or Manitoba Moose stakeholders.
- Assist with a variety of account administration including but not limited to ticket management, technical support, and general customer service inquiries.
- Provide customer support for Winnipeg Jets and/or Manitoba Moose consumer ticket offers.
- Support the Membership Services team to build meaningful and collaborative relationships with stakeholders.
- Ensure all customer and prospect information is captured in the CRM system and maintain accurate records in the database.
- Undertake other duties as required that are consistent with the responsibilities of the role and the needs of the organization.
What we need from you:
- Previous successful experience in sales and/or customer service role.
- Post Secondary education in business, marketing, or related field.
- Excellent interpersonal skills with a strong understanding of customer service.
- Deliver results and exceed expectations while working collaboratively with others.
- Results driven with the ability to set goals and deliver on priorities.
- Superior attention to detail and excellent personal organization.
- Strong computer skills with working knowledge of Microsoft Office.
- Comfortable working with CRM systems and Microsoft Office Applications.
- Proactive in anticipating problems and/or issues and providing exceptional customer experience solutions.
- Strong written and verbal communication skills to successfully communicate with Winnipeg Jets and/or Manitoba Moose stakeholders.
- Flexible working evenings/weekends on an as needed basis.
- Demonstrated ability to remain calm, professional, and approachable in challenging or high-pressure situations.
Why you should join us!
We are True North! At True North Sports + Entertainment, we have developed a culture where our employees are engaged, challenged, and motivated. We are intentional in ensuring our employees personal values, match our organizational values of Team, Trust & Respect, Integrity, Excellence and Community.
Included as one of Manitoba’s Top Employers since 2008, our work environment is dynamic and fast-paced, offering diverse opportunities that allow you to encounter a variety of situations and develop new skills.
We encourage you to apply even if your previous experience does not align perfectly with every qualification in the job description. You may be just the right person for this role, or other roles!
We are Venues | We are People | We are Community
WE ARE TRUE NORTH
Closing date: Tuesday, October 13th, 2026.
