Job Description
Are you passionate about process improvement, operational excellence, and leveraging technology to drive results? We are seeking a
Warehouse Process & Systems Specialist to support and optimize Distribution Centre (DC) operations in Edmonton, AB through continuous improvement initiatives, system management, and process standardization.
Reporting to the General Manager, you will be responsible for maintaining and improving Standard Operating Procedures (SOPs), Warehouse Management Systems (WMS), and operational processes. You will serve as a key resource for employees, carriers, and customers while driving productivity, quality, and performance improvements across the Distribution Centre network.
Responsibilities
- Identify and implement opportunities to improve operational quality, productivity, costs, and performance within Distribution Centre operations.
- Analyze processes, identify root causes, and develop solutions through system, process, and procedural improvements.
- Maintain, optimize, and audit Warehouse Management Systems (WMS), SOPs, and 5S initiatives to support operational excellence.
- Act as the Distribution Centre’s systems expert and Super User, providing training, coaching, and support to employees, carriers, and customers.
- Develop and maintain SOPs, training materials, and operational processes while supporting regional and national projects and system implementations.
- Create and analyze reports, monitor performance metrics, and recommend improvements to management.
- Support customer claims investigations and help drive a culture of quality, customer service, and continuous improvement.
- Collaborate with Distribution Centre leadership and corporate logistics teams to resolve operational challenges and ensure compliance with company standards.
- Occasional travel may be required.
Requirements
To join our team, you need, among other things:
- Diploma or degree in Operations Management, Industrial Engineering, Supply Chain, or a related field, with 2+ years of experience, or equivalent Distribution Centre experience.
- Experience in warehouse/distribution operations with knowledge of WMS, inventory management, and Microsoft Office (Excel).
- Strong analytical, problem-solving, organizational, and communication skills.
- Experience monitoring KPIs and operational performance metrics.
- Results-oriented with a customer-focused mindset and the ability to manage multiple priorities independently.
