Schedule: Full Time
Job Type: Hybrid
Salary Type: Salary
Req #: 3739
About The Role
Uber Freight is looking for experienced customer service professionals with a background in the Transportation, Supply Chain or Logistics field. Our specialists will lead transportation functions to ensure accurate, timely delivery of products in the most efficient and cost-effective manner all while providing excellent customer service to our customers. This role is based out of our Oakville, ON office. The schedule is Monday to Friday, 8:00 AM – 5:00 PM. Following an initial 90-day in-office onboarding period, this role transitions to a hybrid schedule (3 days in-office, 2 days remote).
What The Candidate Will Do
- Use the Transportation Management System (TMS) to its fullest potential in order to facilitate the life cycle of an order
- Exceed customer on time pick-up and delivery expectations
- Establish and maintain effective relationships with carriers contracted to the account as well as other carriers operating in your geographical region
- Effective and timely freight coverage and carrier selection through systemic routing guide and spot shipments including rate negotiation
- Leverage TMS to effectively route and consolidate orders considering best cost and transit options for all transportation modes
- Monitoring and resolving shipment data errors
- Proactive analysis to prevent service failures
- Proactively develop, recommend and implement cost savings and/or service improvement programs in support of the transportation strategy
- Professional and timely communications
- Identify patterns with shipper, receiver, and carrier performance and recommend actions for improvement
- Resolve carrier invoice discrepancies in TMS financials
- Train new customer and vendor users on the TMS, demonstrating knowledge of customer business practices and workflow
Basic Qualifications
- High school diploma or GED equivalent
- 2+ years of related experience in Transportation/Logistics/Supply Chain
- Canada over the road transportation experience
- Knowledge of Microsoft and/or Google Workspace
Preferred Qualifications
- Bachelor’s degree in Transportation Logistics or Supply Chain Management
- Strong understanding of cross-border transportation and the freight logistics industry
- Experience LTL, FTL and flatbed transportation
- Reporting and Analytics (Ability to run BI reports; validate information; understand reports, offer feedback and deliver insights to your manager and or customer contacts on the information contained within the report)
Compensation: $50,000 - $70,000 base salary per year, plus eligibility for an annual performance-based bonus.
About Uber Freight
Uber Freight helps companies move goods more reliably and efficiently. We bring together the technology, people, and transportation capacity they need, using real‑time data from millions of shipments to guide smarter decisions. That helps customers spot issues early, avoid costly surprises, and deliver on time. Uber Freight works with 1 in 3 Fortune 500 shippers across North America and manages over $17B in freight. Learn more at www.uberfreight.com.
Candidate Privacy Notice
Uber Freight is committed to protecting the privacy of our candidates. We collect and process personal data in accordance with applicable data protection laws. For detailed information on how we handle candidate data, please review our Candidate Privacy Notice.
EEOC
Uber Freight is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
