About The Role
Your role as a Strategic Account Manager is to serve as the primary strategic point of contact and Commercial Owner for our most valued multi-location brands. As the "CEO" of your portfolio, you are responsible for the entire customer lifecycle, ensuring high retention and significant revenue expansion within our enterprise client base. You are a localized marketing expert, leveraging Uberall’s AI-powered platform to solve complex business challenges and drive measurable digital visibility for your clients.
You are ultimately responsible for the success and growth of your book of business, ensuring zero friction between a customer’s strategic goals and their platform investment. By unifying day-to-day relationship management with full revenue accountability (ACV Bookings), you lead our customers through everything from seamless onboarding alignment to high-stakes renewal negotiations and whitespace expansion.
Key Responsibilities
Strategic Advisory & Account Leadership
- Multi-Location Marketing Expertise: Act as a trusted advisor across our full solution suite. Move customers beyond "siloed" products to show how Reputation Management, Social Media, and Local Page Optimization function as a unified ecosystem to scale impact.
- Operationalizing Location Performance Optimization: Lead the shift to a holistic strategy, educating customers on the Integrated Solution Ecosystem, helping them realize that local marketing success is built on a combination of tools working in unison to drive visibility and consumer trust.
- Strategic Success Planning: Develop and maintain Strategic Success Plans that map Uberall’s features directly to the customer’s localized marketing KPIs, ensuring every meeting is anchored in value realization and measurable ROI.
- Market Leadership: Serve as the definitive subject matter expert, translating the technical complexities of Listings, Reviews, Social, and AI Search into compelling business imperatives.
Commercial Ownership & Pipeline Discipline
- Strategic Quota Attainment: Drive high-velocity ACV Bookings by mastering both expansion opportunities and the renewal cycle. Take full accountability for your annual target, managing pacing with precision and identifying growth opportunities well ahead of renewal dates.
- High-Value Contract Strategy: Proactively pivot the portfolio toward multi-year agreements (24–36+ months). You understand that long-term commitments provide customers with price protection and the roadmap stability necessary to achieve their most ambitious localized marketing goals.
- Negotiation & Closing Excellence: Lead all contract negotiations from proposal to signature. Prioritize closing speed and partnership value while skillfully steering customers away from incremental discounting that devalues our solutions.
- Forecasting & CRM Rigor: Maintain impeccable pipeline discipline within Salesforce. Provide the business with absolute transparency on renewal seasonality and expansion whitespace, ensuring your projections are backed by clean, actionable data.
Relationship Management & Executive Representation
- Executive Representation: Act as the face of Uberall to C-suite stakeholders in client interactions and at strategic industry events. You are responsible for navigating high-level relationships to secure long-term, satisfied relationships.
- Multi-Level Relationship Building: Build and maintain multi-level relationships, from daily operational users and brand managers to executive sponsors, ensuring Uberall is embedded at every level of the organization.
- Strategic Resource Management: Master the ability to diversify your time and resources based on account value. Provide high-touch executive alignment for strategic accounts, while artfully driving self-service excellence via the Uberall Academy for the broader base.
Cross-Functional Orchestration & Operational Excellence
- Retention Excellence (GRR & NRR): Act as the frontline protector of the business’s bottom line. Proactively monitor customer health metrics to identify churn risks early, implementing structured mitigation plans to secure the partnership ahead of the renewal cycle.
- Organizational Alignment: Orchestrate internal resources, from Sales to Legal, to ensure a frictionless customer experience. Lead with the understanding that account health is a cross-departmental effort that requires your leadership to succeed.
- Onboarding & Implementation Alignment: Collaborate with implementation teams to ensure a seamless transition from launch to long-term partnership, ensuring early product adoption and fast time-to-value.
- Strategic Support Navigation: Empower customers by educating them on our world-class support ecosystem. Ensure technical issues are handled by specialists so you can remain the strategic lead.
- Internal Advocacy: Partner as a key stakeholder with Product and Marketing. Relay critical client needs to help co-design the future of our AI-powered roadmap.
Your Profile
- Background: 4+ years of experience in a client-facing role such as Customer Success, Account Management, Strategic Consulting, preferably within a SaaS or software technology environment.
- Experience: Demonstrated track record of both managing customer relationships and achieving commercial targets (renewals, upsells, expansion).
- Industry Expertise: Experience in Digital Marketing, SEO, or Localized Search is a significant advantage.
- Consultative Approach: You have strong consulting skills and the ability to guide customers, challenge their thinking, and lead them toward business success.
- Proactive Problem-Solver: You see challenges as opportunities and take a forward-looking, structured approach to finding solutions.
- Organized & Accountable: You are highly organized, capable of managing a diverse portfolio of accounts, and committed to maintaining accurate records and forecasts. You successfully prioritise your time to maximise your impact
- Commercial & Growth Mindset: A proven ability to carry a quota and a drive to exceed targets. You possess a refined sales methodology that allows you to navigate contract renewals and identify expansion opportunities with confidence.
- Executive Presence & Communication: The ability to lead world-class Executive Business Reviews and navigate high-stakes objections. You are comfortable engaging as a peer with C-suite decision-makers and can articulate the strategic value of the Uberall platform.
- Analytical ROI Storytelling: The skill to turn data into high-impact, ROI-driven narratives. You use insights to solve complex business challenges and secure budget for renewals, expansions, and one-time strategic fees.
- Operational Discipline: A commitment to impeccable pipeline hygiene and forecasting accuracy. You treat your portfolio as a business, ensuring that data and CRM rigor back every strategic decision.
- Entrepreneurial Adaptability: A creative and resilient spirit that thrives in a fast-paced environment. You are an early adopter of new technologies and methodologies, remaining agile as our role and industry continue to evolve and innovate.
