To provide customers with a unique experience by timeous, accurate and efficient processing of their financial transactions through excellent customer service.
Responsibilities
- Achieve net profit growth for the business
- Manage average cedi value of differences to minimise losses to the business.
- Manage the service quality of the Branch through the Branch’s Service Quality Balanced Scorecard.
- Manage the migration of accounts from transactional to Self Service.
- Compliance with procedures and processes contained in the Golden Rules.
- Manage the efficiencies for tellers through the number of differences, and the average number of transactions.
- Manage own development to increase own competencies
