About the Role
We are seeking an experienced, organized, and collaborative Chief Administrative Officer (CAO) to provide strategic and operational leadership across the organization.
The ideal candidate has a minimum of 10 years of progressive management experience and excels at developing SOPs, improving processes, coordinating departments, and fostering accountability.
The CAO will align people, priorities, and processes while improving operational efficiency and maintaining positive working relationships.
Key Responsibilities
Organizational Leadership
- Oversee administrative and operational functions and support senior leadership in implementing organizational priorities.
- Establish clear responsibilities, processes, and accountability.
- Identify operational gaps and implement improvements.
Process & SOP Management
- Develop, implement, and maintain SOPs, policies, workflows, and documentation.
- Establish systems to track responsibilities, deadlines, approvals, and deliverables.
- Improve consistency, efficiency, and accountability while adapting processes to organizational needs.
Collaboration & Conflict Resolution
- Improve communication and coordination across departments and leadership.
- Facilitate constructive resolution of conflicts, competing priorities, and project issues.
- Clarify roles and expectations while maintaining professionalism and confidentiality.
- Promote collaboration, accountability, and continuous improvement.
Project Coordination
- Coordinate cross-functional projects, establishing objectives, timelines, responsibilities, and reporting processes.
- Identify risks, remove barriers, and keep projects aligned with organizational priorities.
Key Qualifications
- Minimum 10 years of progressive professional or management experience, preferably in administration, operations, or organizational leadership.
- Senior management and cross-functional coordination experience.
- Proven ability to develop and implement SOPs, policies, workflows, and accountability systems.
- Strong organizational, analytical, problem-solving, and project management skills.
- Excellent communication, conflict-resolution, and relationship-management abilities.
- Sound judgment, discretion, diplomacy, and emotional intelligence.
- Ability to manage competing priorities, lead change, and work effectively across all levels of the organization.
The Ideal Candidate
The successful candidate is collaborative, process-oriented, diplomatic, solutions-focused, highly organized, and accountable. They balance structure and consistency with practical business needs and build strong working relationships across the organization.
What Success Looks Like
- Clear, documented, and consistently followed SOPs.
- Improved communication and departmental coordination.
- Effective resolution of conflicts and competing priorities.
- Clear responsibilities and accountability.
- Improved project execution and operational efficiency.
Why Join Us?
This is an opportunity to strengthen our organization's systems, culture, and operational effectiveness by bringing people, processes, and priorities together to support continued growth and success.
