Overview
Provide customers with prompt, knowledgeable, and courteous service.
Responsibilities
Essential Job Functions
- Greet customers promptly and courteously by name (if known)
- Answer telephones promptly and courteously identifying yourself and the company
- Provide professional and knowledgeable assistance to customers
- Provide accurate and timely execution of customer’s orders, requests and other services
- Enhance customer orders by asking if other products are needed that were not specifically requested
- Use computer to do invoicing, credits, returns, reclaim, product procurement/replenishment, cash box reconciliation etc.
- Load and unload company, customer and outside carrier vehicles using proper equipment
- Break down and put away stock
- Regular and punctual attendance
- Participate in the After Hours Emergency Call rotation to assist customers when the branch is closed
Other Job Functions
- Follow-through/follow-up on promises and commitments made to customers
- Make deliveries as needed
- Assist in maintaining a clean and safe work environment inside and out; i.e., empty trash, sweep floors, clean bathroom(s), etc.
- Maintain current vendor catalogs, cross-references, price sheets, literature and specification data, and MSDS sheets
- Perform related jobs as required
Qualifications
Physical Demands
- Requires moving, lifting, and carrying up to 75 pounds
- Requires prolonged standing, bending, stooping, stretching and ability to climb ladders
- Requires exposure to chemicals and solvents
- Requires manual dexterity and eye-hand coordination for data input
Skills and Abilities
- Ability to cross-reference and recommend substitute products
- Ability to get along with customers and other employees, follow directions and work under pressure
Equipment
- Must be able to operate computer and other office machines such as fax, calculator, photocopier and so on
- Fork lift
Education/Knowledge
- Basic knowledge of heating, air conditioning and refrigeration
- Learn and understand United’s product offering as well as rest of industry
- Attend product seminars provided “in-house” and trade education groups (RSES, ACCA, ARW, etc.) and vendors.
Work Conditions
- Overtime required during off-season and mandatory during season and inventory
- Saturdays as required by location and season.
- Heated store area
- Unheated warehouse area
- Concrete floors
