Overview
Description
The Collections Analyst is responsible for B2B Collections, ensuring timely collection of outstanding debts on customer accounts, resolving customer billing problems, reducing accounts receivable delinquency, and analyzing and assessing the creditworthiness of customers’ accounts.
Responsibilities
Responsibilities
· Monitors the aging of customer transactions. Determines accounts with accumulating overdue and take the necessary steps to collect dues immediately.
· Maintains an accurate and up-to-date record of open accounts of clients. Identifies the reason for credit hold and justification for credit release.
· Ensures all necessary follow-ups and coordination with customer and other departments in the company has been done to resolve collection issues
· Researching account disputes and billing discrepancies
· Performing account and payment reconciliations
· Provide customer service by processing adjustments and refund request
· Work closely with branches and sales force in communicating account issues
· And other duties as called upon
Qualifications
Requirements
· Three or more years of credit collections experience
· Knowledge in Accounting
· Strong communication skills
· Effective time management
· Team player
· Strong knowledge in Microsoft Word and Excel
· Demonstrated skills to multi-task in high paced environment
· Ability to make sound and consistent decisions based on all facts
· Capable of identifying and completing critical tasks with a sense of urgency
· Firm decision maker, but not too hard core. Understanding we want to keep the customer if at all possible
Desirable Behaviors:
· Demonstrates good judgement on escalating issues
· Capable of multi-taking and prioritizing workload
· Problem-Solving
· Strong work ethic-integrity, responsible
· Enthusiasm for change and desire to learn
