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United Services Group
Dartmouth, NS · Halifax, NS
Area Manager - London - Cleaning Industry
United Services Group
London, ON · New Tecumseth, ON
Area Manager - Niagara ON - Cleaning Industry
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United Services Group
Hamilton, ON · London, ON · Oakville, ON · Welland, ON · Windsor, ON
REGIONAL PARTNER AND LEARNING MANAGER-WESTERN CANADA
United Services Group
Maple Ridge, BC · Langley (District), BC · Abbotsford, BC · Burnaby, BC · Surrey, BC · Vancouver, BC · Richmond, BC · Langley, BC
Area Manager - Kelowna , BC (Cleaning Industry)
United Services Group
Kelowna, BC
Retail-Quebec - Area Manager - QC
United Services Group
Drummondville, QC · Trois-Rivières, QC · QC
Operations Manager - Western Canada
United Services Group
Abbotsford, BC · Surrey, BC · Vancouver, BC · Kelowna, BC
Operations Manager
United Services Group
Brampton, ON
Operations Manager - ON/West
United Services Group
Barrie, ON · Peterborough, ON · Toronto, ON · Oshawa, ON · Ajax, ON
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United Services Group
PE
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Toronto, ON · Mississauga, ON · Brampton, ON
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United Services Group
Calgary, AB
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United Services Group
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United Services Group
Canada
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Edmonton, AB
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United Services Group
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United Services Group
Halifax, NS
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United Services Group
Brampton, ON · Mississauga, ON · Toronto, ON
Small Engine Mechanic - Cleaning Industry BC
United Services Group
Burnaby, BC · Kelowna, BC · New Westminster, BC · Richmond, BC · Vancouver, BC
Sr. Account Manager - West
United Services Group
Kelowna, BC · Vancouver, BC · BC
Retail Ontario-Account Manager, Ontario
United Services Group
Ottawa, ON · Gatineau, QC
Small Engine - Field Mechanic - Cleaning Industry NFLD
United Services Group
St. John's, Newfoundland and Labrador

United Services Group

Operations Manager - Western Canada

Abbotsford, BC, Canada
Surrey, BC, Canada
Vancouver, BC, Canada
Kelowna, BC, Canada

Experience: Minimum of 5 years’ operational experience.
Posting language: English
Posted: Sep 10, 2026

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Original job description

About Us

We are an established Canadian facility, maintenance company. We provide a variety of services to large retail and commercial businesses nationally.

We have a competitive compensation & benefits plan including health, dental and vision, and a pension plan after 1 year.

The role's focus is to be a key liaison between United and the Partners (Subcontractors) within the specified regions. This role will play an important part in collaborating internally across regions with the Retention, Learning & Development (L & D), Finance and Equipment Services departments and externally with third party vendors to ensure that our Partners needs are being met as per expectations and ultimately meeting and exceeding Customer expectations. The role will also work closely within other team member's to enhance the Partner skillsets, performance, and experience. This role will focus on ensuring Legal and Process Compliance, Partner Recruitment and Performance Management, Partner Change Overs (PCO’s), Issues Escalation and Compliance.

Duties and Responsibilities

Execution of United Services Group’s Vision, Mission, Values and Strategic plans.
Manage Partner Recruitment process and create a Resource Pool of trained Partners within the regions.
Ensure legal compliances of Partners by implementing United Hiring Packages.
Provide key support to the Regional teams in managing the performance management process with the Partners.
Lead and manage the Partner Change Over (PCO) process within United and with external vendors to ensure seamless transition of Partners.
Managing Partner Issues Escalation process in collaboration with RPM.
Attending legal “Discoveries” on behalf of United Services Group, if required
Calibration Walks with Account Management teams and Partners.
Implementing guidelines, processes, and procedures for Partner Relations Department
Ensure overall compliance of guidelines, policy & procedures with Partners and their cleaners.
Ensure data integrity pertaining to Partners within Salesforce.

Job Requirements and Expectation

Available to address customer and Partner needs and concerns in a timely manner.

Willing to travel frequently within the designated territory or outside the province as may be required from time to time.
Ability to deal with high level of stress and solve problems as they arise.
Ability to work flexible shifts on a rotation basis.

Key Competencies

Business acumen
Task management & Planning skills
Communication Skills: Active listening, verbal, and written communication skills
Conflict management & negotiation skills.
Needs assessment and information gathering.
Advanced Technology competency
Managing budgeting & costing (Cost Breakdowns)
Expertise in floor-care and cleaning procedures is an asset.
Process and compliancy driven.
Superior time management and problem-solving skills.
Ability to work independently.

Education/Experience

Post-secondary degree in business administration or related field.
Minimum of 5 years’ operational experience.
French or Spanish would be an asset

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More about this job

Responsibilities

The Operations Manager acts as a key liaison between the company and subcontractors to ensure service expectations and compliance are met. They are responsible for partner recruitment, performance management, and overseeing the transition process for new partners.

Requirements

Candidates must have a post-secondary degree in business administration or a related field and at least 5 years of operational experience. The role requires the ability to travel frequently, manage high-stress situations, and work flexible rotational shifts.

Skills

Business acumen
Task management
Planning skills
Active listening
Conflict management
Negotiation skills
Needs assessment
Information gathering
Advanced technology competency
Budgeting
Costing
Floor-care
Cleaning procedures
Problem-solving
Time management

Benefits

Health insurance
Dental insurance
Vision insurance
Pension plan

Visa sponsorship

Not detected in the job text

Keywords

Operations Management
Partner Recruitment
Performance Management
Compliance
Salesforce
Subcontractor Management
Strategic Planning
Budgeting
Cost Breakdowns
Floor-care
Cleaning Procedures
Conflict Resolution
Vendor Management
Data Integrity
Business Administration

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