People want to talk to you. You’re warm, a great listener, and you can put anyone at ease, even when the conversation is personal.
When someone calls UROSPOT, they’re often sharing something they’ve never told anyone: bladder leaks, urgency, waking up five times a night. As our Client Care Administrator, you’re the first face and voice of our clinic. You make them feel heard, and you help them take the next step toward getting their life back.
UROSPOT Mississauga is a private pelvic health clinic using non-invasive, Health Canada–approved technology to treat incontinence. Clients stay fully clothed while the technology does the work. You’ll become a subject matter expert on how it works, so when people call to learn more, your confidence and belief in the results will be contagious.
This isn’t a traditional receptionist role. A big part of your day is turning inquiries into booked consultations and following up with people who are still deciding.
What you’ll do
- Answer calls, emails and web inquiries, and book prospective clients into a free consultation
- Follow up with people who haven’t booked yet, kindly and persistently
- Welcome clients in person and make them feel comfortable from the moment they arrive
- Manage the daily schedule, confirm appointments and process payments in Jane
- Keep the clinic organized, stocked and running smoothly
- Work closely with our clinical team so every client has a seamless experience
You’ll do well here if you
- Have experience in a client-facing role, such as a clinic front desk, spa, hospitality, retail or customer service
- Are confident on the phone and can guide a hesitant caller to a clear next step without being pushy
- Can talk about sensitive health topics calmly and without awkwardness
- Live by our core value, “love is in the details,” and notice the small things that make a client’s day
- Are highly organized and enjoy following up
- Are comfortable learning booking and payment software (Jane experience is a bonus)
What we offer
- $22–$25 per hour
- 15–24 hours per week, weekday daytime shifts (no evenings or weekends)
- Full training on our technology and client care process
- A beautiful, calm clinic where we treat one client at a time
- Meaningful work that changes people’s lives every day
We can’t wait to meet you. Learn more at www.urospot.com.
