Vacances Air Canada / Air Canada Vacations

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Added 1 day ago
CRM & CDP Solution Analyst
Vacances Air Canada / Air Canada Vacations
Mississauga, ON · Montréal, QC
Added 2 days ago
Specialist, Business Process (18-month temporary position)
Vacances Air Canada / Air Canada Vacations
Montréal, QC
Hybrid work model: Corporate Mandate of 4 days in office (Tuesday, Wednesday, Thursday + 4th day of your choice) and 1 day from home
Added 2 days ago
CRM & CDP Technical - Integration Analyst
Vacances Air Canada / Air Canada Vacations
Mississauga, ON · Montréal, QC
Hybrid work model: Corporate Mandate of 4 days in office (Tuesday, Wednesday, Thursday + 4th day of your choice) and 1 day from home
Added 3 days ago
Coordinator, Product
Vacances Air Canada / Air Canada Vacations
Mississauga, ON · Montréal, QC
Hybrid work model: Corporate Mandate of 4 days in office (Tuesday, Wednesday, Thursday + 4th day of your choice) and 1 day from home
Added 4 days ago
Specialist, Employee Benefits
Vacances Air Canada / Air Canada Vacations
Montréal, QC
Hybrid work model: Corporate Mandate of 4 days in office (Tuesday, Wednesday, Thursday + 4th day of your choice) and 1 day from home
Added 7 days ago
Technology Project Manager
Vacances Air Canada / Air Canada Vacations
Mississauga, ON · Montréal, QC
Hybrid work model: Corporate Mandate of 4 days in office (Tuesday, Wednesday, Thursday + 4th day of your choice) and 1 day from home
Added 8 days ago
Supervisor, Accounts Payable (18-Month Temporary Contract)
Vacances Air Canada / Air Canada Vacations
Montréal, QC
Hybrid work model: Corporate Mandate of 4 days in office (Tuesday, Wednesday, Thursday + 4th day of your choice) and 1 day from home
Added 8 days ago
Technician Accounts Receivable (18-Month Temporary Contract)
Vacances Air Canada / Air Canada Vacations
Montréal, QC
Hybrid work model: Corporate Mandate of 4 days in office (Tuesday, Wednesday, Thursday + 4th day of your choice) and 1 day from home
Added 8 days ago
Supervisor, Customer Support (18-Month Temporary Contract)
Vacances Air Canada / Air Canada Vacations
Montréal, QC
Hybrid work model: Corporate Mandate of 4 days in office (Tuesday, Wednesday, Thursday + 4th day of your choice) and 1 day from home
Added 11 days ago
Specialist, Workforce Planning and Analytics
Vacances Air Canada / Air Canada Vacations
Montréal, QC
Availability to work in a 7-day-a-week operational environment, including day and evening shifts, weekends, and holidays on a rotating schedule · Hybrid work model: Corporate Mandate of 4 days in office (Tuesday, Wednesday, Thursday + 4th day of your choice) and 1 day from home
Added 11 days ago
Data Analyst Developer – ETL/ELT & Data Pipelines
Vacances Air Canada / Air Canada Vacations
Mississauga, ON · Montréal, QC
Hybrid work model: Corporate Mandate of 4 days in office (Tuesday, Wednesday, Thursday + 4th day of your choice) and 1 day from home
Added 15 days ago
English Copywriter - 12 Month Temporary Contract
Vacances Air Canada / Air Canada Vacations
Montréal, QC
Hybrid work model: Corporate Mandate of 4 days in office (Tuesday, Wednesday, Thursday + 4th day of your choice) and 1 day from home
Added 17 days ago
Manager, Enterprise Data Platform & Governance
Vacances Air Canada / Air Canada Vacations
Mississauga, ON · Montréal, QC
Hybrid work model: Corporate Mandate of 4 days in office (Tuesday, Wednesday, Thursday + 4th day of your choice) and 1 day from home
Added 19 days ago
Agent, Call Centre
Vacances Air Canada / Air Canada Vacations
Montréal, QC
Added 1 month ago
Representative, Customer Care
Vacances Air Canada / Air Canada Vacations
Montréal, QC
Hybrid work model: Corporate Mandate of 4 days in office (Tuesday, Wednesday, Thursday + 4th day of your choice) and 1 day from home

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Vacances Air Canada / Air Canada Vacations

Supervisor, Customer Support (18-Month Temporary Contract)

Montréal, QC, Canada

Apply on jobs.dayforcehcm.com About employer

Applications open in a new tab.

Job details

Work location: Hybrid work model: Corporate Mandate of 4 days in office (Tuesday, Wednesday, Thursday + 4th day of your choice) and 1 day from home
Experience: Minimum of 3 years’ experience in the industry
Posting language: English
Posted: Nov 12, 2026

Original job description

WHO WE ARE

At Air Canada Vacations, we’re in the business of making dreams travel. That’s why we offer vacation packages, tours, cruises and more tailored to everyone’s individual needs. We like to say we have a vacation for every traveller because we do!

If you're someone who's passionate about exploring the world and sharing that enthusiasm with our customers, we'd love to welcome you to our team.

For over 50 years, Air Canada Vacations has been making travel easy, so come and join us in helping fellow Canadians create unforgettable memories wherever they go.

Title: Supervisor, Customer Support

Department: Customer Support

Location: Montreal

Position Status: Temporary - 18 months

The Customer Support Supervisor is responsible for leading a team that supports reservation and customer service operations by carrying out activities related to customer service and/or the reservation process. This role assists travel agents and guides customers through personalized support to help them find solutions to involuntary changes affecting their reservations.

WHAT YOU'LL BE DOING

Provide guidance and assistance to direct reports, travel agents, customers, and other departments, and resolve issues accurately and in a timely manner.
Ensure that procedures are kept up to date to support the effective resolution of these issues.
Ensure that schedule changes, air, cruise and land modifications are communicated within 48 hours.
Assist in conducting all relevant research regarding the severity of an issue.
Ability to make decisions with a solid understanding of financial impacts.
Conduct ongoing monitoring and coaching sessions to ensure a high level of customer service and professionalism is consistently delivered and maintained at all times through telephone and email communications.
Develop, recommend, and implement policies and procedures to ensure optimal efficiency in assigned responsibilities.
Assist in the preparation and monitoring of reports, such as daily reports related to department’s tasks.
Supervise, support staff, including performance evaluations, hiring, workforce planning, employee development, coaching, and disciplinary actions.
Develop and motivate an effective call center team.
Ensure training needs are met and that the department manual (policies and procedures) is maintained and kept up to date.
Ensure established guidelines and parameters are followed when making decisions.
Build and maintain strong relationships with travel agents, suppliers, employees, and all other internal departments.
Perform any other related duties as assigned.

WHAT YOU BRING TO THE TEAM

College diploma in Tourism and / or management
Minimum of 3 years’ experience in the industry
Excellent knowledge of ARD Web and TTS
Knowledge of Word, Excel, PowerPoint and Outlook
Excellent communication, interpersonal & organizational abilities.
Ability to work in a fast-paced, demanding environment and handle multiple projects effectively
Exceptional leadership skills
Demonstrate confidence, good judgment, initiative, autonomy, and flexibility
Bilingual: French and English
Must be available to work in office (hybrid model)

WHY WORK WITH US?

Our team loves to travel, and we have one of the most generous employee travel programs in the industry. You’ll be eligible for travel privileges for yourself and other eligible persons once you’ve completed 6 months of service
Hybrid work model: Corporate Mandate of 4 days in office (Tuesday, Wednesday, Thursday + 4th day of your choice) and 1 day from home
We value your wellbeing and offer a wide variety of benefit plans, including health and dental, for you and your family
We offer training and development tools to help unlock your full potential

Please note that these benefits apply to permanent, full-time employees.

Visit our Careers page for a full list of benefits.

OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION

Air Canada Vacations is committed to ensuring a Diverse, Equitable, and Inclusive Workplace, fundamental to its core values. We celebrate the uniqueness of every individual, listen to every voice, and instill a sense of belonging in our people that allows each team member’s authentic self to truly shine.

We encourage individuals of all backgrounds to apply as we strive to create a diverse team that mirrors the diversity of the customers and communities we serve as an equal opportunity employer. Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application.

Linguistic Requirements

When qualifications are equal, preference will be given to bilingual candidates. The position involves daily interactions with partners, clients, and colleagues located outside of Quebec.

Apply on jobs.dayforcehcm.com About employer

More about this job

Responsibilities

The Customer Support Supervisor at Air Canada Vacations will lead a call center team, resolve customer and agent issues, and keep procedures and training current. The role also covers coaching, hiring, performance reviews and communicating travel changes within 48 hours.

Requirements

Candidates need a college diploma in tourism or management, at least 3 years in the travel industry, and strong knowledge of ARD Web and TTS. Bilingual French and English, supervisory leadership and office availability under the hybrid model are required.

Skills

ARD Web
TTS
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Microsoft Outlook
Team leadership
Staff coaching and performance evaluation
Call center management
Customer service
Travel reservation processing
Problem resolution
Policy and procedure development
Financial impact analysis
Bilingual communication (French and English)
Reporting

Benefits

Employee travel privileges
Health and dental insurance
Training and development

Keywords

Customer support supervisor
Call center supervisor
Travel reservations
ARD Web
TTS
Supervisor
Team leadership
Customer service
Travel agents
Tourism
Vacation packages
Reservation management
Bilingual French English
Hybrid work
Temporary contract
Montreal

Seniority

Mid level

Perks

Paid training

Tools

ARD Web
TTS
Word
Excel
PowerPoint
Outlook

Languages

English
French

Fields of study

Tourism
Management

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