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Added 22 days ago
Service Technician Apprentice, Terrace
Velocity Vehicle Group
Terrace, BC
Added 27 days ago
Parts Shipper/Receiver - Lloydminster, AB
Velocity Vehicle Group
Lloydminster, AB
Added 29 days ago
VV
Parts Technician, Williams Lake, BC
Velocity Vehicle Group
Williams Lake, BC
- $28 to $39 CAD / hour
Added 29 days ago
Parts Technician Apprentice Level 1, Edmonton, AB
Velocity Vehicle Group
Edmonton, AB
Added 1 month ago
Parts Manager (Heavy Duty)
Velocity Vehicle Group
Surrey, BC
Added 1 month ago
Service Technician / Heavy Duty Mechanic
Velocity Vehicle Group
Surrey, BC
Must have own tools (required tool list will be provided)
Added 1 month ago
Parts Technician, Saanichton, BC
Velocity Vehicle Group
Saanichton, BC
Added 1 month ago
Parts Technician
Velocity Vehicle Group
Kelowna, BC
Added 1 month ago
Payroll and Benefits Specialist
Velocity Vehicle Group
Edmonton, AB
Added 1 month ago
Service Manager, Terrace, BC
Velocity Vehicle Group
Terrace, BC
Added 1 month ago
Parts Technician - Fort St. John, BC
Velocity Vehicle Group
Fort St. John, BC
Added 1 month ago
Service Manager - Saanichton, BC
Velocity Vehicle Group
Saanichton, BC
Added 1 month ago
Regional Branch Administrator, Saanichton, BC
Velocity Vehicle Group
Saanichton, BC
Added 1 month ago
Branch Administrator, Langford, BC
Velocity Vehicle Group
Langford, BC
Added 2 months ago
Service Technician, Williams Lake, BC
Velocity Vehicle Group
Williams Lake, BC
Must have own tools (required tool list will be provided)
Added 2 months ago
Outside Parts Salesperson - Langford, BC
Velocity Vehicle Group
Langford, British Columbia
Added 2 months ago
Service Advisor - Nanaimo, BC - Leave Coverage (Temporary)
Velocity Vehicle Group
Nanaimo, BC
Added 2 months ago
Parts Driver - Kelowna, BC
Velocity Vehicle Group
Kelowna, BC
Added 2 months ago
Parts Technician ( Heavy Duty)
Velocity Vehicle Group
Duncan, BC
Added 2 months ago
Mobile Service Technician - Heavy Duty Mechanic
Velocity Vehicle Group
Terrace, BC
Added 3 months ago
Service Advisor
Velocity Vehicle Group
Surrey, BC
Added 3 months ago
Heavy Duty Mechanic / Diesel Truck & Trailer Technician
Velocity Vehicle Group
Langford, BC
Added 3 months ago
Mobile Service Technician | FSJ BC
Velocity Vehicle Group
Fort St. John, BC
Added 3 months ago
Body Shop Administrator
Velocity Vehicle Group
Surrey, BC
Added 3 months ago
Heavy Duty Mechanic / Technician | Fort St. John, BC
Velocity Vehicle Group
Fort St. John, BC

Velocity Vehicle Group

Service Advisor - Nanaimo, BC - Leave Coverage (Temporary)

Nanaimo, BC, Canada

Attractive Compensation: $26.00 to $31.00/ hour ( D.O.E.)

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Job details

Pay: Attractive Compensation: $26.00 to $31.00/ hour ( D.O.E.)
Posting language: English
Posted: Aug 27, 2026

Original job description

What We Offer:

Attractive Compensation: $26.00 to $31.00/ hour ( D.O.E.)
Work-Life Balance: Generous accrued vacation time.
Financial Security: Plan for the future with employer RRSP matching
Comprehensive Benefits: Company-paid extended health coverage that includes medical, dental, and vision coverage, basic life insurance, disability, and wellness programs, and health spending account.

Position Overview:

Be the first point of contact, providing exceptional service by assessing vehicle concerns, checking recalls, and keeping customers informed. Handle warranty claims, prepare repair orders, and ensure timely repairs. If you have strong communication skills and a passion for customer service, this role is for you!

Principal Responsibilities:

Provide exceptional customer service by assisting customers in person, on the phone and via email
Schedule units into reservations
Check in units upon arrival and complete customer interview with Express Write Up
Obtain mileage, serial number, and license plate from units; verify unit number
Set up units not in Excede, check and update units already in system
Verify warranty coverage and print all warranty documentation
Create estimate and repair order documents from Express Write Up
Check previous repair histories when required
Obtain purchase order numbers and billing authorizations
Confirm available credit for trade accounts and/or process cash customer payments
Upsell service specials, promotions and/or QSP repairs
Close all retail and internal work orders not including warranty
Run Technician time reports daily for Service Department and distribute for Manager approval
WIP (Work in Progress) management and maintenance
Contact customers upon completion of repairs for unit pick up
Call customers for return when back order parts arrive and schedule return appointment
Assist Dispatcher/Foreman, Service and Mobile Technicians as required
Commercial Vehicle Inspection document completion and filing
Create service expense and sublet purchase orders as required
Review repair orders waiting for pick up daily and contact customers with reminder
Maintain service counter and driver’s lounge per Service Counter Duties Assignments list
Participate in the creation, implementation, and practice of processes for Service department functions as part of Elite Support
Attend department meetings and training courses as scheduled
Comply with the Health and Safety Program Assignment of Responsibility duties as listed for ‘Worker’
Perform duties or special projects as assigned

Required Qualifications:

Knowledge of heavy duty industry
Excellent customer service skills
Ability to handle multiple conflicting priorities

Physical Demands

Lifting and Carrying:

Minimal Lifting and Carrying

Standing, bending, sitting, kneeling:

Minimal periods of standing, bending, climbing, kneeling

Working Conditions

Work Setting:

Indoor Work Setting

Noise Level:

Minimal Noise Level

Apply on jobs.dayforcehcm.com About employer

More about this job

Responsibilities

The Service Advisor acts as the primary point of contact for customers, managing vehicle service reservations, warranty claims, and repair documentation. They are responsible for maintaining service department workflows, coordinating with technicians, and ensuring high levels of customer satisfaction.

Requirements

Candidates must possess strong customer service skills and a solid understanding of the heavy-duty industry. The ability to manage multiple conflicting priorities in an indoor service environment is essential for this role.

Skills

Customer service
Communication skills
Warranty claims
Repair order management
Heavy duty industry knowledge
Scheduling
Upselling
WIP management
Commercial vehicle inspection
Problem solving
Multitasking

Benefits

Vacation time
RRSP matching
Extended health coverage
Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
Wellness programs
Health spending account

Visa sponsorship

Not detected in the job text

Keywords

Service Advisor
Heavy Duty
Warranty
Repair Orders
Customer Service
Excede
WIP Management
Commercial Vehicle Inspection
Dispatching
Sublet
Purchase Orders
Health and Safety
Elite Support
Service Counter
Automotive
Administrative

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