This is a 6 month contract role.
Company Overview:
Ventum Financial is one of Canada’s largest independent investment dealers with approximately 400 employees nationwide and approximately $10 billion in assets under administration. Known for its entrepreneurial spirit and client-first approach, Ventum Financial provides expertise across multiple sectors.
For institutional clients Ventum provides expertise across a variety of sectors delivering a range of research, investment banking, advisory, and sales & trading services. For private clients, Ventum offers a comprehensive advisory and wealth management platform for its Investment Advisors and Portfolio Managers who provide customized advice to their clients and access to the full spectrum of securities products and services.
Role Purpose Statement:
- The Client Onboarding & Account Services Specialist provides centralized operational support across the client account lifecycle and serves as a key service resource for Advisors, Associates and internal business partners.
- The role is responsible for client account onboarding, maintenance and servicing; digital access; operational issue resolution; and the accuracy and integrity of client account information.
- The Specialist also supports new Advisor transitions by providing operational coordination and relationship support between Advisor teams, Operations, Compliance and other internal stakeholders.
- Working within established policies and regulatory requirements, the Specialist takes ownership of operational inquiries through resolution, identifies processing or data-quality issues and contributes to continuous improvement of Ventum's client onboarding and account servicing processes.
- The role also participates in system and process enhancements, including testing, documentation, training and implementation activities.
Duties & Responsibilities:
Client Onboarding & Account Services
- Process and support client account onboarding, maintenance and servicing activities accurately and within established service expectations.
- Maintain client account information and applicable account coding within Dataphile and other client account systems.
- Support account servicing activities including EFT setup, KYC Update and maintenance, hold mail, account restrictions, client documentation and other account changes.
- Support operational requirements related to estates and other account types requiring additional coordination.
- Review requests for completeness and identify missing, inconsistent or inaccurate information prior to processing.
- Maintain accurate client records and supporting documentation in accordance with established procedures and controls.
- Coordinate with internal stakeholders where additional review, expertise or approval is required.
- Facilitate client digital onboarding, including setup and maintenance of client portal and online access.
- Support Advisors and Associates with digital-access and onboarding inquiries
Operational Escalation & Issue Management
- Serve as a primary operational escalation resource within Client Onboarding & Account Services for complex, urgent or unresolved servicing matters.
- Assist in assess escalated issues to determine business impact, urgency, ownership and appropriate next steps.
- Provide guidance to team members on issue resolution and appropriate escalation pathways.
- Support measurement of MAKO implementation and post-launch performance.
- Identify processing errors, recurring issues, data-quality concerns and potential control gaps.
Advisor & Associate Service
- Serve as a centralized operational resource for Advisors and Associates regarding client onboarding and account servicing inquiries.
- Take ownership of operational inquiries from initial request through resolution or appropriate escalation.
- Investigate issues, determine appropriate next steps and coordinate with internal partners as required.
- Provide timely and proactive communication regarding outstanding items, dependencies and resolution.
- Assist Advisors and Associates in navigating operational processes and requirements.
Operational Quality & Data Integrity
- Identify data discrepancies, incomplete information and processing errors and take appropriate corrective action.
- Maintain client account data integrity through adherence to established procedures and operational controls.
- Identify recurring errors and escalate trends, control gaps or process issues to management.
- Participate in root-cause identification and implementation of corrective actions.
- Support development and maintenance of operational quality standards and procedures.
Impact of the role
- Supports the successful operational inquires related account onboarding
- Exercises independent judgment in investigating and coordinating resolution of complex operational issues.
- Supports first-line operational quality and client account data integrity.
- Represents frontline operational requirements in MAKO requirements and workflow discussions.
- Support training and maintain SOPs and training guides
Required Skills and Qualifications:
- Post-secondary education in business, finance or a related discipline preferred, or an equivalent combination of education and relevant experience.
- Experience within wealth management, brokerage operations or financial services preferred.
- Knowledge of client account opening, maintenance and servicing processes.
- Experience supporting Advisors, Associates or internal business partners in an operational environment.
- Experience with Dataphile or comparable wealth-management platforms considered an asset.
Ventum is committed to fostering an inclusive, accessible environment where all employees and candidates feel valued, respected, and supported. We welcome applications from individuals of all backgrounds and experiences, including Veterans, active members of the Canadian Armed Forces, Reservists, and military family members. If you are invited to participate in our recruitment process and require accommodation at any stage (including alternate formats of materials, accessible meeting spaces, or other accommodations), please let us know and we will work with you to meet your needs.
