📍 Location: Montreal, QC
📅 Contract Duration: 6 Months
🗣️ Language Requirement: Fully Bilingual (French & English)
💰Pay Rate: $32-$35/hour (T4)
Are you passionate about technology and helping people solve IT challenges? We're looking for a Bilingual Helpdesk Support Specialist to provide exceptional technical support and customer service to end users.
What You'll Be Doing:
- Troubleshoot hardware, software, printer, and access-related issues
- Provide phone-based technical support and guidance
- Document incidents and resolutions in ServiceNow or similar ticketing systems
- Escalate unresolved issues and communicate next steps clearly
- Collaborate with teammates and contribute to knowledge-sharing initiatives
- Deliver a white-glove customer experience while handling technical issues
Must-Have Skills:
- 1+ year of Helpdesk, Technical Support, or Call Centre experience
- Active Directory (AD)
- Hardware & Technical Troubleshooting
- ServiceNow or ticketing system experience
- Strong customer service and problem-solving skills
- Excellent verbal and written communication skills in French and English
Nice-to-Have:
⭐ CompTIA A+ or related certification
⭐ Enterprise IT support experience
⭐ Strong troubleshooting and technical aptitude
