Movojobs
Back to results

Added

Closed listing

Veridian Tech Solutions, Inc.

Warranty Engineer

  • Markham, ON, Canada

Contract

This opening has closed.

The original listing is kept below for reference.

Find open jobsMore jobs with this employer
About employer

Job details

Job type
Contract
Closing date
Experience
Minimum 1.5 years of relevant engineering and/or hardware/software troubleshooting/development experience
Posting language
English
Posted

Similar jobs hiring now

Search current openings

Original job description

Archived listing. The details below describe a past opening.

Position: Warranty Engineer

Exp: 5+ years

Location: Markham, Canada- Onsite

job Type: Contract

Role Summary

The Warranty Engineer is responsible for overseeing the day-to-day warranty tickets, preparing reports, driving parts and cost related analysis.

Key Responsibilities

•Understand customer warranty agreements and requirements.

•Track incoming warranty returned parts ensuring that customer response timing requirements are being met.

•Assist in swift implementation of containment actions, engaging necessary Engineering or Manufacturing personnel.

•Work with a team to generate problem solving reports (8D, 5Y, Fishbone, Is/Is not, etc.) that may be shared with internal or external customers, and be capable to engaging relevant functions into problem solving, such as Quality, Engineering etc

•Work directly with customers to report, problem solve and help reduce warranty concerns with end users of Magna produced products.

•Generate warranty presentations for management and customers to increase awareness, establish priorities and get buy-in on appropriate actions.

•Guide Warranty Technicians to determine proper warranty analysis methods and review results.

•Participate in CIP (Continuous Improvement Processes) activities. May work on projects involving cost reduction, warranty reduction, or evaluation of new equipment, etc.

•Maintain customer charges trackers, analyse debit notes be a decision maker for those charges acceptance/rejections within requirements set

•Develop and Maintain troubleshooting Work Instructions, Provide trainings for other technicians

•Support with any other assignments in Quality Assurance Laboratory

Key Qualifications/Requirements

Education

•Electrical or Mechanical Engineering Degree

Experience

•Minimum 1.5 years of relevant engineering and/or hardware/software troubleshooting/development experience

•Knowledge of OEM warranty systems including PRAS+, EWT, WIS, PartLink, PRTS is a plus

•Ability to communicate with external customers and suppliers, occasionally in times of high visibility/increased pressure.

•Ability to lead a team and drive continuous improvement

•Proven experience working with cross functional teams to complete daily tasks and projects.

•Effective communication skills to collaborate with Customer and internal stakeholders

•Knowledge/experience of Microsoft Office (Word, Excel, PowerPoint, Project)

•Strong problem-solving skills to identify and troubleshoot issues that may arise.

•Ability to travel occasionally to customer locations

About employer
More about this job

Responsibilities

Manage warranty tickets and returned parts, analyze warranty costs and customer charges, and ensure customer response requirements are met. Coordinate containment and problem-solving activities, communicate findings to customers and management, guide technicians, and support continuous improvement and quality assurance projects.

Requirements

The posting requires an electrical or mechanical engineering degree and describes a minimum of 1.5 years of relevant engineering or troubleshooting experience, while the role summary specifies 5+ years of experience. Candidates should have strong problem-solving, communication, leadership, and cross-functional collaboration skills; familiarity with OEM warranty systems and Microsoft Office is beneficial.

Skills

  • Warranty Management
  • Warranty Analysis
  • Customer Communication
  • Problem Solving
  • Root Cause Analysis
  • 8D Reporting
  • 5 Whys
  • Fishbone Analysis
  • Containment Actions
  • Continuous Improvement
  • Cost Analysis
  • Parts Analysis
  • Team Leadership
  • Cross-Functional Collaboration
  • Microsoft Office
  • Troubleshooting

Visa sponsorship

Not detected in the job text

Categories

  • Engineering
  • Manufacturing
  • Management & Leadership
  • Customer Service & Support

Keywords

  • Warranty Tickets
  • Warranty Agreements
  • Returned Parts
  • Containment Actions
  • 8D Reports
  • 5 Whys
  • Fishbone Analysis
  • Is/Is Not Analysis
  • Root Cause Analysis
  • Warranty Presentations
  • Warranty Technicians
  • Cost Reduction
  • Warranty Reduction
  • Customer Charges
  • Debit Notes
  • Troubleshooting Work Instructions
  • Quality Assurance Laboratory
  • OEM Warranty Systems
  • PRAS+
  • EWT
  • WIS
  • PartLink
  • PRTS
  • Microsoft Word
  • Microsoft Excel
  • Microsoft PowerPoint
  • Microsoft Project

Report this job