Principal Focus
The Service Counter Administrator assists customers by ensuring their needs are met concerning all repairs, and warranty service matters. The Service Counter Administrator greets all repairs customers and provides professional customer service to clients online, over the phone and in store.
Primary Responsibilities
- Provide best in-class customer service to all customers and employees.
- Regularly communicate with customers about service request status until the repair is complete (i.e. price estimates, ETA for repair requests, pick-up).
- Maintain up to date and efficient workflow of incoming and outgoing service orders.
- Processing vendor, manufacturer, and 3rd party warranty claims.
- Assist in keeping the department clean, organized, and safe.
- Perform DSLR sensor cleanings.
- Examining returns for damage and create condition reports.
- Coordinate with various departments within the organization to complete service requests.
Competencies
- Dedicated to customer service
- Maintains professionalism in high pressure situations
- Self-starter, takes initiative to complete work and to improve ways of working
- Ability to troubleshoot technical issues with customers.
Qualifications and Experience
- Minimum of 2 years’ experience in retail / customer service
- Experience as a front counter service representative
- Excellent communication skills both written and verbal
- Minimum of 1 year experience working in the Photography / Videography industry
- Familiarity with retail systems such as inventory control and POS.
Vistek LTD proudly supports employment equity and diversity and encourages all qualified applicants to apply. All job applicants have the right to accommodation if required. We thank all applicants for their interest in this opportunity, but please note that only those candidates selected for an interview will be contacted.
*Not accepting phone calls or recruitment agencies, thank you for your understanding.
