Original job description
R10101020 Client Service Technician (Open) Location:
Gander, NL (540) - Respiratory therapy At Air Liquide Home Healthcare Canada, we believe in patient-centered care and innovation. We’re on a mission to help transform healthcare for the better. From advancing and digitizing our tools, products, and systems, to forging meaningful relationships with our patients.
Air Liquide Home Healthcare Canada is a leading provider of sleep apnea tests, treatments, and home oxygen services. We partner closely with the healthcare community to deliver an exceptional patient experience that supports health, wellness, and collaborative medicine.
Ready to be part of this global family of companies making a difference in the quality of life for patients around the world?
How will you CONTRIBUTE and GROW?
VitalAire is currently recruiting a highly energetic and motivated Client Service Technician for our Gander branch. The Client Service Technician (CST) transports, delivers, and installs homecare equipment (including oxygen cylinders) to patients and institutions while maintaining safe operation of the company vehicle. The CST delivers quality patient care by educating patients on the proper use, maintenance, and troubleshooting of the equipment.Sets up homecare equipment at patients’ home, provides training to new clients and responds to requests from current clients.
Provides client education on equipment function, maintenance, and troubleshooting.
Performs technical checks and reviews safety instructions with clients.
Maintains up-to-date documentation by completing appropriate records for technical visits including equipment exchanges, deliveries, and pick-up of equipment.
Ensures operation of medical equipment by completing preventative maintenance requirements
Meets client needs by delivering products according to schedule and as required.
Ensures safe supply of gases to clients homes and transporting medical gases according to procedures and regulations.
Ensures correct loading of vehicle by identifying product requirements for the day/week, and unloading product or material in compliance with safety and legislative requirements.
Performs warehouse duties in the branches (IE: stocking shelves with supplies, shipping and receiving of products, and equipment cleaning and disinfection of patient equipment).
Provides after hour service to clients by participating in branch on-call rotation.
__________________Are you a MATCH? High School Diploma and/or equivalent combination of education and experience
2-3 years of consecutive recent driving/delivery experience
2-3 years Customer service experience
Clean and valid driver’s abstract
Strong written and oral communication skills (verbal and written) in English
Basic computer / tablet skills
Knowledge of use and maintenance of respiratory home care equipment preferred; ability and willingness to learn and understand homecare equipment used by patients
Basic mechanical/repair skills
Our Differences make our Performance
At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.
More about this job
Responsibilities
Transport, deliver, install, and maintain homecare equipment, including oxygen cylinders, while following vehicle, medical gas, and equipment safety procedures. Educate patients on equipment use and troubleshooting, document service visits, fulfill delivery needs, perform branch warehouse duties, and participate in the on-call rotation.
Requirements
Requires a high school diploma or equivalent combination of education and experience, 2–3 years of recent consecutive driving or delivery experience, and 2–3 years of customer service experience. Candidates must have a clean, valid driver’s abstract, strong English communication skills, basic computer or tablet skills, and basic mechanical skills; respiratory homecare equipment knowledge is preferred, with willingness to learn required.
Skills
- Customer Service
- Patient Education
- Equipment Installation
- Equipment Maintenance
- Troubleshooting
- Safe Driving
- Medical Gas Handling
- Delivery and Logistics
- Documentation
- Warehouse Operations
- Written and Verbal Communication
- Basic Computer and Tablet Skills
- Basic Mechanical and Repair Skills
- Safety Compliance
Visa sponsorship
Not detected in the job text
Categories
- Healthcare
- Customer Service & Support
- Logistics
- Transportation
- Security & Safety
Keywords
- Home Healthcare
- Respiratory Therapy
- Home Oxygen Services
- Sleep Apnea
- Homecare Equipment
- Oxygen Cylinders
- Medical Gases
- Patient Care
- Patient Education
- Equipment Installation
- Preventive Maintenance
- Equipment Troubleshooting
- Technical Checks
- Equipment Safety
- Equipment Delivery
- Equipment Exchange
- Equipment Pickup
- Driving and Delivery
- Customer Service
- Documentation
- Warehouse Operations
- Shipping and Receiving
- Equipment Cleaning and Disinfection
- On-Call Rotation
- Computer and Tablet Skills
- Mechanical Repair
