Organization Overview:
Vivo for Healthier Generations is a Calgary-based registered charity dedicated to inspiring a wholistic mindset for healthy living. We believe healthier generations are inspired by creating opportunities for people of all ages, abilities, and backgrounds to move, connect, learn, and thrive.
More than a recreation centre, Vivo is a community hub where wellness, belonging, and innovation come together. Through accessible recreation, education, community partnerships, and research and innovation, we work to remove barriers, strengthen connections, and create lasting impact for individuals, families, and communities.
Guided by our values of Growth Mindset, Respect, and Well-being, Vivo is committed to creating welcoming experiences where everyone has the opportunity to reach their full potential and contribute to healthier generations.
Department: Security & Engagement
Hours: 15-25 hours per week – must be available for morning, evening
and weekend shifts as needed.
Reports To: Health & Safety Manager; Head of Security &
Engagement; and while on shift, the Security & Engagement Officer.
Position Summary
The Program & Engagement Representative plays a key role in delivering high-quality experiences for guests, participants, and community members. This position supports the coordination and execution of programs, rental activities, and events to ensure a safe and welcoming environment, and promote positive engagement across the entire facility.
The ideal candidate is energetic, service-oriented, safety-conscious, and passionate about community recreation.
Key Responsibilities
Event & Program Support
- Assist
with the set-up and takedown of events, programs, and facility spaces
(equipment, tables, signage, sport apparatus, etc.).
- Prepare
activity areas to meet program and safety standards.
- Monitor
programs and activities to ensure smooth operation and participant
satisfaction.
- Provide
logistical support during tournaments, leagues, camps, classes, and
special events.
Guest Engagement & Customer Service
- Welcome
and engage guests, participants, and spectators in a friendly and
professional manner.
- Provide
information about programs, schedules, policies, and facility amenities.
- Respond
to questions, concerns, and feedback in a timely and respectful manner.
- Foster
a positive, inclusive, and community-focused atmosphere.
Safety & Supervision
- Actively
monitor facility spaces to ensure participant safety and adherence to
policies.
- Enforce
facility rules and codes of conduct consistently and professionally.
- Identify
and address potential safety hazards.
- Provide
first aid and emergency response as required, following established
procedures.
- Complete
incident and accident reports accurately and promptly.
Facility Operations
- Maintain
cleanliness and organization of program areas and common spaces.
- Assist
with equipment inventory, storage, and basic maintenance checks.
- Support
staff and instructors to ensure programming quality and operational
efficiency.
Qualifications
- High
school diploma or equivalent (post-secondary education in recreation,
kinesiology, sport management, or a related field is an asset).
- Current
Intermediate (Standard) First Aid / Level C CPR certification.
- Previous
experience in recreation, sport, customer service, or event support
preferred.
- Strong
interpersonal and communication skills.
- Ability
to work evenings, weekends, and flexible hours.
- A
valid police information check with Vulnerable Sector Search completed
within two months prior to starting.
- Ability
to lift and move equipment (up to 50lbs) and stand for extended periods.
Core Competencies
- Customer-focused
and community-minded.
- Strong
teamwork and collaboration skills.
- Sound
judgment and conflict resolution abilities.
- Proactive
and adaptable in a dynamic environment.
- Commitment
to safety and inclusion.
Working Conditions
- Active,
fast-paced sport and recreation environment (indoor and/or outdoor program
areas).
- Physical
activities include lifting, bending, standing, and walking.
- Exposure
to noise and large groups during events.