Role Description This full-time, on-site Sales Consultant role at Volvo Cars Markham in Markham, ON focuses on guiding customers through the vehicle purchasing process from initial contact to delivery. The Sales Consultant responds to inquiries, greets showroom visitors, conducts needs assessments, and presents suitable vehicle options, features, and pricing clearly and professionally. The role includes preparing quotes, coordinating test drives, explaining financing and lease options, and completing sales documentation in alignment with dealership policies and regulatory requirements. The Sales Consultant follows up with prospects, maintains long-term relationships with customers, and collaborates with team members to meet individual and dealership sales targets. Regular tasks also include updating the CRM system, staying current on Volvo product knowledge and promotions, and maintaining a clean, welcoming showroom environment.
Qualifications
- Candidates should possess strong Sales Consulting and Consulting skills to identify customer needs, recommend appropriate solutions, and close sales effectively.
- Candidates should possess excellent Customer Service and Customer Satisfaction skills to build trust, foster repeat business, and maintain long-term relationships.
- Candidates should possess clear and professional Communication skills, including active listening and the ability to explain product features and pricing options.
- Previous automotive sales experience or related retail sales experience is beneficial.
- Comfort using CRM systems, digital tools, and basic office software to manage leads and customer records is preferred.
- Ability to work on-site, including evenings and weekends as required, and to collaborate effectively within a team-based environment.
- A valid driver’s license with a clean driving record is typically required for test drives.
- Knowledge of Volvo vehicles, automotive industry trends, and local market conditions is an asset.
