JOB DESCRIPTION
Vyadom Inc. is an authorized dealer of Freedom Mobile and has been proudly serving customers since 2010. The company operates 13 retail locations across Ontario, providing a wide range of wireless communication products and services, including mobile phones, wireless plans, accessories, and customer support. With a strong focus on customer service, sales excellence, and operational growth, Vyadom Inc. continues to expand its presence and deliver reliable wireless solutions to communities across Ontario.
Store Preparation & Opening:
· Set up displays and signage before opening.
· Prepare the cash register for the day.
· Ensure the store opens on time.
· Support lease lining activities by engaging nearby businesses and foot traffic to promote store
offerings and drive awareness.
Customer Service:
· Greet and assist customers in a friendly and professional manner.
· Maintain in-depth knowledge of all products to advise and assist customers.
· Educate customers on Freedom Mobile policies, including returns and buyer’s remorse.
· Answer all customer inquiries and address any concerns promptly.
· Assist customers in comparing product features and recommending solutions based on their needs.
· Ensure a positive shopping experience by closing the sale and ensuring all customer needs are met.
Sales & Transactions:
· Accurately process transactions, ensuring correct handling of payments and providing receipts.
· Make every effort to close sales professionally and meet established sales targets.
· Conduct outbound cold calling to generate leads, follow up with prospects, and drive in-store
traffic.
· Actively promote products, plans, and promotions through lease lining, cold calling, and
community outreach.
· Maintain accurate cash handling and transaction records during shift changes and at the end of the
day.
Product Knowledge & Inventory:
· Stay up to date with product knowledge and new offerings.
· Know product locations and maintain a well-organized store layout.
· Participate in restocking, ordering, and inventory management.
Store Maintenance:
· Maintain the appearance of displays by keeping them tidy and well-stocked.
· Ensure the store is always clean and presentable, including restrooms.
· Secure merchandise and follow proper closing procedures.
Marketing, Events & Community Engagement:
· Represent the brand at in-store, outdoor, and community events as required.
· Assist with event setup, customer engagement, and lead generation during promotions and
activations.
· Capture customer information accurately during events and follow up as required.
· Support local marketing initiatives to increase brand visibility and sales.
Company Policies & Compliance:
· Adhere to all company guidelines, procedures, and regulatory requirements.
· Participate in training courses as needed.
· Support the implementation of company initiatives and strategies to enhance efficiency and
customer satisfaction.
Other Duties:
· Achieve established sales targets and goals.
· Assist in ensuring that the store runs efficiently and economically.
· Ensure proper closing of registers and end-of-day procedures.
· Perform additional duties as assigned by management.
Physical Requirements:
· Ability to stand for long periods.
· Ability to lift and carry items as required.
· Ability to work flexible hours, including evenings, weekends, and events.