Context & Need: Our Digital Office Product Manager overseeing Zendesk and customer support tech has unexpectedly stepped away due to a personal matter. This comes during an exceptionally critical period as we execute several global RFPs aimed at transforming our CX stack - including AI/chatbot evaluations and Quality Assurance (Auto-QA) technologies to measure performance across our 1,000+ global customer care agents.
Key Responsibilities:
Act as interim Product Owner for Zendesk and adjacent support technologies.
Maintain close alignment with our VP of Customer Support and business stakeholders.
