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Specialist
VySystems
Toronto, ON
- Full-time
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Software Engineer
VySystems
Toronto, ON
- Full-time
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Technical Business Analyst
VySystems
Toronto, ON
- Full-time
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Windows Server Engineer
VySystems
Toronto, ON
- Full-time
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iOS Developer
VySystems
Vancouver, BC
- Contract
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Data Engineer
VySystems
Halifax, NS
- Contract
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Python Developer with core Banking and payment
VySystems
Toronto, ON
- Full-time
Added 1 day ago
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Site Reliability Engineer
VySystems
Montreal, QC
- Full-time
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VySystems
Toronto, ON
- Full-time
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VySystems
Halifax, NS
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Project Manager
VySystems
Vancouver, BC
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Toronto, ON
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Toronto, ON
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VySystems

Specialist

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 7, 2026
Experience: 8-15+ years of overall experience in Customer Communications Management (CCM) solutions.
Posting language: English
Posted: Oct 8, 2026

Original job description

Qualifications & Skills :

8-15+ years of overall experience in Customer Communications Management (CCM) solutions.
Minimum 5+ years of hands-on experience with OpenText Exstream (Version 16 or higher preferred).
Strong expertise in:
Exstream Design Manager
Communications Builder / Orchestration / Control Center
Runtime Engine
Interactive Communications
Document Composition & Correspondence Management
Experience in OpenText Exstream platform upgrades, migrations from legacy CCM platforms, and modernization initiatives.
Strong understanding of AMS support models, incident management, and production support processes.
Experience with Cloud Native architectures and deployments.
Excellent stakeholder management and customer-facing communication skills.
Ability to work independently in an onsite environment and lead technical discussions with business and IT teams.

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More about this job

Responsibilities

Lead technical work involving OpenText Exstream solutions, including platform upgrades, migrations from legacy customer communications management platforms, and modernization initiatives. Support production operations and engage with business and IT stakeholders in an onsite environment.

Requirements

Requires 8–15+ years of overall experience in customer communications management and at least 5 years of hands-on OpenText Exstream experience, preferably version 16 or higher. Candidates should have expertise across Exstream tools and capabilities, experience with cloud-native deployments and support processes, and strong customer-facing communication skills.

Skills

OpenText Exstream
Exstream Design Manager
Communications Builder
Orchestration
Control Center
Runtime Engine
Interactive Communications
Document Composition
Correspondence Management
Platform Upgrades
Legacy Platform Migrations
Modernization
AMS Support
Incident Management
Cloud-Native Architectures

Visa sponsorship

Not detected in the job text

Keywords

CCM
OpenText Exstream
Exstream Version 16
Exstream Design Manager
Communications Builder
Orchestration
Control Center
Runtime Engine
Interactive Communications
Document Composition
Correspondence Management
Platform Upgrades
Legacy Platform Migrations
Modernization
AMS Support Models
Incident Management
Production Support
Cloud-Native Architectures
Cloud Deployments
Stakeholder Management
Customer-Facing Communication
Technical Discussions

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