JOB SUMMARY
Rumble Boxing West 85th is seeking a dynamic and results-driven Client Sales Specialist to join our team! You'll be responsible for driving sales of class packs and memberships, while also providing exceptional customer service and support to our clients. At Rumble Boxing West 85th, we're not just a gym - we are a community. With our unique boxing to the beat concept, specialized classes (Circuit, Box & Lift and LABS) and personalized training, we're changing the fitness game and helping our clients become their best selves. If you're passionate about fitness and love closing deals, we want you on our team. You'll enjoy a high-energy and exciting work environment with plenty of opportunities for growth and advancement.
WHAT YOU'LL DO
Sales & Revenue
- Sell memberships and class packs through in-person, phone, and digital interactions.
- Convert leads into booked classes, trials, and memberships.
- Follow up daily with inquiries, leads, prospects, and no-shows.
- Build and maintain relationships with prospective and current clients.
- Meet and exceed weekly and monthly sales targets.
Client Experience
- Serve as a Vibe Leader and a welcoming face of the studio, setting the tone for an energetic, positive, and inclusive client experience from check-in to class completion.
- Ensure smooth and efficient pre-class check-ins.
- Respond to client questions, concerns, and feedback promptly and respectfully.
- Build strong client relationships that support retention, referrals, and studio growth.
Front-of-House Operations
- Keep the front desk and lobby clean, organized, and ready for peak traffic.
- Support daily opening and closing procedures and complete studio checklists.
- Manage phone calls, emails, texts, and internal communications promptly.
- Communicate studio promotions, offers, and policies clearly and accurately.
- Support the overall day-to-day operation and organization of the studio.
WHO WE ARE LOOKING FOR
- Outgoing, personable, and confident when connecting with people both in person and over the phone.
- Comfortable with sales, performance targets, and KPIs.
- Reliable, punctual, and professional.
- Able to move quickly and stay organized during busy periods while remaining calm under pressure.
- Coachable, receptive to feedback, and always looking to improve.
- Previous experience in sales, retail, hospitality, fitness, or customer service is an asset.
- Brings positive energy, enthusiasm, and a team-first attitude every day.
REQUIREMENTS
Qualifications
- High school diploma or equivalent required; some post-secondary education is an asset.
- Previous sales experience required; experience in fitness, boutique fitness, or a gym environment is a plus.
- Strong communication and interpersonal skills, with the ability to connect effectively with a diverse range of clients.
- Proficient in Microsoft Excel and comfortable working with spreadsheets, data, and basic reporting.
- Ability to multitask, prioritize, and stay organized in a fast-paced environment.
- Strong attention to detail and excellent organizational skills.
- Flexible availability, including early mornings, evenings, and weekends as needed.
Benefits
- Competitive pay.
- Opportunities for growth and advancement within the studio.
- Flexible scheduling.
- Complimentary Studio Membership.
- Discounts on retail and personal training.
Join us as a Rumble Boxing Client Sales Specialist/Vibe Leader and become part of a passionate team committed to empowering individuals through fitness! Your energy, expertise, and enthusiasm will help shape a thriving community while advancing your career in sales and business development.
