Technical Counter Sales Representative
Duncan, BC Full-Time Competitive Compensation + Employee Ownership + Employer-Paid Benefits + Retirement Savings Plan
Looking for a career where customer service, technical knowledge, and hands-on work come together?
At Wainbee, you'll be the frontline connection between our customers and the industrial solutions they need. From assisting walk-in customers and building hydraulic hose assemblies to supporting inside sales and warehouse operations, you'll play an important role in keeping our customers and business moving forward.
We're also 100% employee-owned, meaning every employee has a stake in our success. When we grow, you grow.
If you enjoy working with people, solving technical problems, and being part of a collaborative team, you'll find opportunities to learn, contribute, and make an impact every day.
What You'll Do
As a Technical Counter Sales Representative, you'll help deliver an exceptional customer experience while supporting store operations, inside sales, and warehouse activities.
Customer Service & Store Operations
- Greet walk-in customers in a professional, friendly, and welcoming manner
- Assistcustomers inidentifyingproducts and solutions that meet their needs
- Build hydraulic and pneumatic hose assemblies using company tools, equipment, and training
- Maintain store inventory levels, product displays, and merchandising standards
- Help create a clean, organized, safe, and inviting store environment
- Participate in technical and product training programs provided byWainbeeand vendor partners
- Communicateaccurateinformation to internal departments including Purchasing, Credit, and Technical Services
- Supportadditionaloperational activities asrequired
Inside Sales Support
- Respond to customer phone calls and emails in a professional andtimelymanner
- Process customer orders accurately and efficiently
- Enter and manage quotations within company systems
- Follow up on quotations and customer inquiries to support sales growth
- Assistcustomers with product availability, order status, and delivery information
Warehouse & Inventory Support
- Pick, pack, and ship customer orders and branch transfers
- Support inventory management and stock replenishment activities
- Follow established warehouse procedures and safety guidelines
- Operate within safe warehouse practices and equipment requirements
- Helpmaintainaccurateinventory and an organized warehouse environment
Why Join Wainbee?
🤝 Employee Ownership
You're not just joining the company, you have the opportunity to become an owner.
🚀 Career Development
Gain valuable experience in customer service, industrial products, hydraulics, pneumatics, inside sales, and warehouse operations while building technical skills that are highly valued in the industry.
💙 Comprehensive Benefits
Enjoy employer-paid benefits and a retirement savings plan with employer contributions.
🔧 Hands-On Experience
Work directly with industrial products and help customers find the solutions they need to keep their operations running smoothly.
👥 Supportive Team Culture
Join a collaborative team that values learning, customer service, continuous improvement, and professional growth.
Who You Are
✔ Friendly, professional, and customer-focused
✔ Enjoy working with people and helping solve problems
✔ Comfortable learning technical products and applications
✔ Strong communicator with excellent interpersonal skills
✔ Organized and detail-oriented
✔ Able to work effectively in a fast-paced environment
✔ Comfortable balancing customer service, sales support, and operational responsibilities
✔ Committed to safety, quality, and delivering an exceptional customer experience
Qualifications
Required
- Mechanical or technical education and/or proven experience in hydraulics and/or pneumatics
- Proficiencywith Microsoft Office applications, including Excel, Word, and PowerPoint
- Strong verbal and written communication skills
- Excellent telephone etiquette and customer service skills
- Strong interpersonal skills with the ability to communicate effectively across all levels of the organization
- Customer-focused mindset with a commitment to service excellence
Assets
- Experience in industrial distribution, counter sales, or customer service
- Knowledge of hydraulic and pneumatic products and systems
- Experience building hose assemblies or working with industrial components
- Familiarity with inventory, warehousing, and order fulfillment processes
- Experience using ERP systems and sales order processing tools
Physical Requirements
- Moderate physical activity throughout the workday
- Abilityto regularlylift upto 40 lbs.
- Ability to stand, move, and perform warehouse and stock-handling activities asrequired
Working Conditions
Store & Warehouse Environment
- Combination of customer-facing counter sales, warehouse support, and administrative duties
- Fast-paced environment with varying priorities throughout the day
- Regular interaction with customers, vendors, and internal departments
Professional Requirements
- Strong communicationand customer service skills
- Ability to work independently and as part of a team
- Strong organizational and time management abilities
- Emotional intelligence and professionalism in customer interactions
Ready to Build Your Career with Wainbee?
If you're looking for a role that combines customer service, technical products, hands-on work, and career growth opportunities within a company that genuinely invests in its people, we'd love to hear from you.
Apply today and discover what it's like to be an owner at Wainbee. 🚀
