SUMMARY
The Technical Inside Sales Representative plays a vital role in customer service, sales, and communication by providing accurate information and support to various departments (Credit, Office Services, Inventory/Purchasing, Outside Sales, Technical Services, and Service).
RESPONSIBILITIES
- Customer service
- Promptly respond to complex customer inquiries and questions, demonstrating in-depth product knowledge and technical expertise.
- Handle and process orders received via telephone and mail, ensuring exceptional accuracy and efficiency.
- Provide expert technical support and product selection assistance to customers for all types of inquiries, including those related to engineered projects.
- Sales
- Manage the invoicing process, maintaining meticulous records for reference and tracking.
- Efficiently handle returns and exchanges of items, ensuring seamless transactions and customer satisfaction.
- Proactively identify opportunities for new stock items based on customer needs and market trends, contributing to product line expansion.
- Demonstrate an advanced ability to cross-reference competitive part numbers with suitable Wainbee products, providing valuable product compatibility insights.
- Oversee the receipt, inspection, and verification of products for customer pickup or inventory management, ensuring quality control standards are met.
- Lead the process of picking, packaging, and shipping orders from stock, optimizing logistics and customer delivery.
- Partnership
- Collaborate closely with outside sales representatives to develop and execute special marketing initiatives, including targeted product promotions and telemarketing campaigns.
- Play a proactive role in identifying and communicating the need for repairs or improvements to the branch facility to the Regional Manager, contributing to operational efficiency enhancements.
WORKING CONDITIONS
- Physical Demands
- Mental Demands
- Fluent in French or English (Verbal and Written)- Location-Based Requirement
- Excellent interpersonal skills
- Resistance to stress
- Collaboration
- Leadership skills
REQUIREMENTS
Educational/ Experience
- College certificate or diploma (technical options preferred)
- Knowledge of Microsoft 365
- 4+ years of Technical Inside Sales
- Mechanical aptitude determined using standard test
- Bilingual (French and English) – Asset
