Company Description Warwick Le Crystal – Montréal is a refined, chic, and urban boutique hotel located in the heart of downtown Montreal, steps from the Bell Centre. The hotel offers an upscale, all-suite experience, with king-size beds in every room, catering to business travelers, couples, families, and groups of friends. Guests discover the city through personalized service and a sophisticated atmosphere designed for comfort and convenience. Team members join a welcoming environment focused on hospitality excellence and memorable guest experiences.
Role Description The Réceptionniste is responsible for delivering professional and courteous front desk service to all guests throughout their stay. Tasks include greeting and checking in guests, managing reservations and room assignments, processing check-outs, and handling payments accurately. The role also involves answering phone and in-person inquiries, providing information about hotel services and local attractions, and resolving guest issues or requests promptly while coordinating with other departments. The Réceptionniste maintains a clean, organized reception area, adheres to hotel policies and procedures, and contributes to a positive, guest-focused atmosphere. This is a full-time, on-site role based at Warwick Le Crystal in Montreal, QC.
Qualifications
- Strong customer service and hospitality skills, with a focus on courteous, professional, and guest-centric interactions.
- Excellent communication skills in English and French (oral and written), with the ability to provide clear information and support to diverse guests.
- Solid organizational and time-management abilities, including managing multiple check-ins, reservations, and inquiries efficiently.
- Comfort with computer systems and hotel management software, including handling reservations, billing, and reporting.
- Attention to detail and accuracy when processing payments, updating guest information, and maintaining records.
- Ability to remain calm and solution-oriented when addressing guest concerns and unexpected situations.
- Previous experience in front desk, hotel reception, or customer service is an asset.
- Availability to work flexible hours, including evenings, weekends, and holidays, as required by hotel operations.
