Company: Waterloo Hydrogeologic (âWaterlooâ or âCompanyâ)
Job Title: Software Test and Support Specialist
Reports to: Software Development Manager
Position Summary
The Software Test & Support Specialist will be responsible for the software testing efforts, ensuring that all software products meet the highest quality standards before release. In addition, this role will provide post-release technical support, addressing user issues and helping maintain software reliability. This position will be pivotal and will require the candidate to assist our Support team in a backup role when required. This position will be based out of the Companyâs office in Waterloo, Ontario.
Key Responsibilities Experience/Skills
- Meets agreed-upon project deadlines and time commitments;
- Completes all required documentation in a timely manner;
- Defines and tracks quality assurance metrics such as defect counts and bug re-open rates;
- Reports software defects or suggested improvements to the Development team;
- Develops and executes individual test plans including test automation at the GUI level;
- Follows all Company standard testing procedures to complete tasks;
- Defines and enforces standards and processes for software or product testing;
- Oversees testing activities ensuring that testing efforts align with project goals and timelines;
- Verifies work items during the development cycle;
- Provides technical support to end-users, addressing issues related to software functionality, installation, and usage;
- Troubleshoots and diagnoses software problems, providing timely and effective solutions;
- Professionally responds to assigned technical support questions;
- Monitors software performance post-release, identifying and addressing any issues;
- Provides remote troubleshooting for client support issues when necessary;
- Ensures quality assurance standards are adhered to work items;
- Any other duties as required by the Company.
Experience/Skills
- Diploma / bachelor’s degree in computer science or in a related field or 3+ years relevant equivalent experience;
- 3+ years’ experience in software testing and with quality assurance methodologies;
- Experience with desktop software test automation using Python and Test Complete preferred;
- Knowledge of database structures (SQL, MS Access, etc.) and basic networking preferred;
- Experience dealing with clients for computer support required;
- Ability to work independently to meet deadlines required;
- Excellent problem-solving skills and attention to detail;
- Strong communication and interpersonal skills.
Compensation
- 3 weeks annual paid vacation;
- Company Medical, Dental, Life, Disability and Retirement;
Company Background
Waterloo Hydrogeologic specializes in assessing, developing, and managing the worldâs water resources using the most powerful and cost-effective software technologies available today. The dedicated team of engineers, earth scientists and other technical specialists provide comprehensive assessments of surface water and groundwater resources, practical engineering solutions for water related projects, and an awareness of environmental and sustainability issues that are key to successful water resource management. www.waterloohydrogeologic.com.
