About the Role
We are looking for a Meeting Room Programmer to join our End User Computing Services team. In this role, you will design, develop, configure, test, and support programming solutions for modern meeting rooms and collaboration environments.
You will work with Q-SYS, Crestron, and Cisco technologies to create intuitive, reliable, and consistent user experiences. Your work will include control-system programming, audio DSP configuration, user-interface development, system integration, commissioning, troubleshooting, and technical documentation.
Working closely with Service Delivery Managers, designers, project managers, installers, service technicians, and client IT teams, you will help deliver meeting room solutions that meet technical requirements and client expectations.
This position may involve travel throughout Western Canada to support system commissioning, complex troubleshooting, upgrades, and client projects.
What You Will Do
- Develop, configure, test, and maintain programming for meeting rooms, boardrooms, divisible spaces, training rooms, and other collaboration environments.
- Program and commission Q-SYS control and audio solutions, including DSP configuration, control logic, user interfaces, and third-party integrations.
- Develop and maintain Crestron control-system programs and touch-panel interfaces using applicable Crestron development tools.
- Configure and integrate Cisco collaboration devices, including RoomOS settings, macros, user-interface extensions, and xAPI-based integrations.
- Integrate meeting room components such as displays, projectors, cameras, microphones, speakers, audio processors, lighting controls, shades, occupancy sensors, and scheduling panels.
- Develop clear, intuitive, and consistent user interfaces that make meeting room technology easy to operate.
- Review system designs, scopes of work, drawings, signal-flow diagrams, equipment lists, and client requirements before programming begins.
- Collaborate with designers and installation teams to confirm that system functionality aligns with the approved design and intended user experience.
- Complete system commissioning, functional testing, audio tuning, control verification, and final quality-assurance checks.
- Troubleshoot programming, audio, video, control, network, and device-communication issues both remotely and onsite.
- Support Microsoft Teams Rooms, Cisco Webex, Zoom Rooms, and other collaboration platforms as required.
- Modify and upgrade existing programs while maintaining system stability, compatibility, and established programming standards.
- Create and maintain source-code files, programming documentation, release notes, configuration records, user guides, and system backups.
- Provide technical support and guidance to installers, service technicians, Meeting Room Concierges, and client IT teams.
- Participate in client demonstrations, system handovers, user training, and technical discussions.
- Identify opportunities to improve programming standards, reusable code libraries, testing processes, system reliability, and the overall client experience.
- Stay current with manufacturer platforms, firmware releases, programming tools, cybersecurity practices, and emerging collaboration technologies.
What You’ll Bring
Technical Experience
- Three or more years of experience programming, commissioning, or supporting professional audio-visual and meeting room systems.
- Demonstrated programming experience with Q-SYS, Crestron, and Cisco collaboration technologies.
- Experience with Q-SYS Designer Software, including control programming, audio DSP configuration, user-interface development, and system commissioning.
- Experience with Crestron programming tools such as SIMPL Windows, SIMPL+, SIMPL#, VT Pro-e, Crestron Construct, or comparable platforms.
- Experience configuring Cisco RoomOS devices and developing solutions using macros, user-interface extensions, and xAPI.
- Strong knowledge of audio-visual signal flow, control systems, audio DSP, video distribution, USB connectivity, and device communication.
- Experience integrating third-party devices using protocols such as TCP/IP, UDP, HTTP, REST APIs, serial communications, and contact closures.
- Experience supporting collaboration platforms such as Microsoft Teams Rooms, Cisco Webex, Zoom Rooms, or Google Meet.
- A practical understanding of networking concepts, including IP addressing, subnets, VLANs, switching, multicast, DNS, DHCP, Wi-Fi, and network security.
- The ability to read and interpret system drawings, wiring diagrams, equipment lists, signal-flow diagrams, and technical specifications.
- Experience using diagnostic tools, device logs, and structured testing methods to identify and resolve complex system issues.
Certifications and Education
- Q-SYS programming or control certifications are strongly preferred.
- Crestron programming certifications are strongly preferred.
- Cisco collaboration or RoomOS-related certifications are considered an asset.
- AVIXA CTS, CTS-I, or CTS-D certification is considered an asset.
- A diploma, degree, or technical certification in computer science, electronics, audio-visual technology, information technology, or a related discipline is considered an asset.
- Equivalent combinations of education, manufacturer training, and relevant professional experience will also be considered.
Problem-Solving and Quality
- Strong analytical and troubleshooting skills with the ability to diagnose issues across programming, hardware, networking, and collaboration platforms.
- A detail-oriented approach to programming, testing, documentation, version control, and quality assurance.
- The ability to develop dependable solutions that are easy to support, maintain, and expand.
- A commitment to following programming standards, cybersecurity requirements, and change-management processes.
- The ability to manage multiple programming assignments while meeting project deadlines and service commitments.
Communication and Teamwork
- Clear and professional verbal and written communication skills.
- The ability to explain technical concepts to clients, project teams, and support staff with varying levels of technical knowledge.
- A collaborative approach to working with designers, project managers, installers, service teams, manufacturers, and client stakeholders.
- A dependable, self-motivated work style with the ability to work independently and take ownership of assigned systems.
- A strong customer-service mindset and comfort supporting executive-level clients and high-profile meeting environments.
- A desire to contribute to a close-knit team and continuously improve programming practices and service delivery.
Why Join WBM?
At WBM, you will be part of a team that values collaboration, technical excellence, continuous learning, and meaningful work. You will have the opportunity to work with leading audio-visual and collaboration technologies while helping organizations across Western Canada create dependable and effective meeting experiences.
Additional Details
WBM will offer you a competitive income and benefits package with opportunities for career growth and advancement. At WBM, we understand that the benefits we provide must go beyond caring for your health - they must also support your financial well-being. In addition to medical, dental, and disability coverage, we provide an attractive group RRSP.
WBM is committed to meaningful community engagement across Western Canada. As a member of our team, you will have opportunities to get involved and contribute to our community work, which is some of the work we are most proud of. For more information about how our teams give back, please view our Community Impact Report.
Only applicants selected for an interview will be contacted. We sincerely thank all applicants for their interest in WBM.
