Archived listing. The details below describe a past opening.
WCD helps organizations rethink their back-office operations. As a leader in back-office optimization, we turn the back office into a driver of data intelligence, business growth, and competitive advantage. Our approach connects people, process, data, and automation - eliminating low-value, repetitive tasks, accelerating workflows, improving accuracy, unlocking insights, and freeing your team to focus on what truly moves the business forward.
Our solutions include managed back-office services, automated digital document delivery platform, and AI-driven digital mailrooms - backed by a team with expertise in outsourced print management, document scanning & imaging, workflow automation, and enterprise content management. We support key functions across the mailroom, accounting, operations, records management, and reception.
Over seventy years strong - and still helping organizations work smarter and move faster.
Are you someone who thrives in a dynamic environment, enjoys variety in your day, and takes pride in delivering exceptional customer service? We’re looking for a motivated individual to join our team at WCD, supporting a range of operational roles and making a real impact across our client site.
Role Overview
Reporting to the Site Manager, you’ll be the go-to person for ensuring WCD customers receive consistent, helpful, and outstanding service. This is a fantastic opportunity to learn multiple roles, grow your skills, and be part of a collaborative team.
What You’ll Do
You’ll provide backup support across key functions, assist with projects, and take on varied tasks that keep our operations running smoothly.
Print Coordination
- Work closely with customers to facilitate any changes in design or specs of print projects
- Handle data entry and ensure timely completion of print jobs
Mail Services
- Sort and distribute intercompany mail
- Track shipments and deliver supplies across the plant site
- Provide same-day delivery service to/from Red Deer using our company van
Mailroom Operations
- Maintain inventory and order stationery and specialty items for buildings
- Monitor, replace toner cartridges and clean plotters
- Keep mailroom and forms room clean and organized
- Submit catering requests, verify information and submit payment
- Submit juice and cream orders
- Provide admin support using Excel and PowerPoint
Copy Center
- Process work orders, print and laminate presentations
- Use Adobe Acrobat Pro (preferred) for document handling
Third-Party Services
- Resolve vendor issues and coordinate maintenance or replacements
- Reconcile invoices and manage payment processing
- Assist with onboarding new vendors
Who You Are
You’re a flexible, detail-oriented team player who enjoys variety and thrives in a fast-paced environment.
Qualifications
- High school diploma or GED (required)
- Post-secondary education in a related field (an asset)
Skills & Experience
- Strong computer and office equipment knowledge
- Proficient in Microsoft Office, especially Excel and PowerPoint
- Adaptable to changing environments and roles
- Excellent organizational and multitasking skills
- Fluent in English (written and verbal)
- Passionate about customer service
- Comfortable lifting up to 50 lbs
Additional Requirements
- Valid Alberta driver’s license
- Personal transportation (site is in a rural area)
- Pre-employment drug testing in line with our Health & Safety Policy
Contract Length
Why Join Us?
This role offers variety, growth, and the chance to be part of a supportive team that values health, safety, and service excellence. If you’re ready to take on a role where no two days are the same, we’d love to hear from you!
Join WCD to grow your career, expand your knowledge, and become part of a fun team committed to customer success.
